Napoleon Grills CSS610RSB ORDERING REPLACEMENT PARTS, NAPOLEON APPLIANCE CORPORATION ACCESSORIES / PARTS ORDER FORM

Beforecontacting the customer service department, check the NAC web site for more extensive cleaning, maintenance, troubleshooting and

part replacement instructions at www.napoleongrills.com. Contact the factory directly for replacement parts and warranty claims. The

customerservice department is available between 9 AM and 5 PM (Eastern standard time) at 1-866-820-8686 or fax at 1-705-727-4282. In

orderto process a claim, we must be provided with the following information:

1.Model and serial number of the unit.

2.Part number and description.

3.A concise description of the problem ('broken' is not sufficient).

4.Proof of purchase (photocopy of the invoice).

In some cases the customer service representative may request to have the parts returned to the factory for inspection, before providing

replacementparts. The parts must be shipped prepaid to the attention of the customer service department with the following information:

1.Model and serial number of the unit.

2.A concise description of the problem ('broken' is not sufficient).

3.Proof of purchase (photocopy of the invoice).

4.Return Authorization number - provided by the customer service representative.

Beforecontacting customer service, kindly note that the following items are not covered by the warranty:

-costsfor transportation, brokerage or export duties

-laborcosts for removal and re-installation

-costsfor service calls to diagnose problems

-discolorationof stainless steel parts

-partfailure due to lack of cleaning and maintenance, or use of improper cleaners (ovencleaner).

ORDERING REPLACEMENT PARTSNAPOLEON APPLIANCE CORPORATIONACCESSORIES / PARTS ORDER FORM

CUSTOMERNAME:

ADDRESS:

TELEPHONE:

DATE:

MODEL#:

SERIAL#:

VISAOR MASTERCARD #: EXPIRYDATE:

QUANTITY PRODUCT NUMBER DESCRIPTION

TAXES& SHIPPING CHARGES MAYAPPLY

PLEASEPRINT CLEARLY