17
www.napoleongrills.com
Problem Possible Causes SoluonBurner output on “high”
seng is too low.
(Rumbling noise and
uering blue ame at
burner surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in
venturi tube.
Propane regulator in “low ow”
state.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
Ensure lighng procedure is followed carefully. All
gas grill valves must be in the o posion when the
tank valve is turned on. Turn tank on slowly to allow
pressure to equalize. See lighng instrucons.
Infrared burner (if
equipped) ashes back
(during operaon the
burner abruptly makes
a loud “whoosh” sound,
followed by a connuous
blow-torch type sound
and grows dim.)
Ceramic les overloaded with
grease drippings and build-up.
Ports are clogged.
Burner overheated due to
inadequate venlaon (too much
grill surface covered by griddle
or pan.)
Cracked ceramic le.
Leaking gasket surrounding the
ceramic le, or a weld failure in
the burner housing.
Turn burner o and allow to cool for at least two
minutes. Relight burner and burn on high for at least
ve minutes or unl the ceramic les are evenly glowing
red.
Ensure that no more than 75% of the grill surface is
covered by objects or accessories. Turn burner o and
allow to cool for at least two minutes, then relight.
Allow burner to cool and inspect very closely for
cracks. If any cracks are found, contact your authorized
Napoleon dealer to order a replacement burner
assembly.
Contact your authorized Napoleon dealer for
instrucons on ordering a replacement burner
assembly.
Pilot will not light.
(if equipped)
Lack of gas.
Obstrucon in pilot orice.
Electrode wire loose or o.
Dirty pilot electrode.
Pilot is actually lit.
Aer turning pilot knob to high, wait approximately
20-30 seconds for air to purge the gas supply line while
pressing igniter. Fill propane cylinder. During inial
set-up or aer tank has been relled, it is best to light
one of the tube burners before lighng the pilot burner.
This enables the gas to reach the valves on the manifold
more quickly.
Clean pilot orice.
Replace lead wire.
Clean pilot electrode.
The pilot ame, especially on natural gas units is very
dicult to see. Place your hand 1 in. (2.5 cm) above grill
surface over the pilot burner to feel for heat.