17
Problem | Possible Causes | Solution |
Burner output on “high” | Lack of gas. | Check gas level in propane cylinder. |
setting is too low. |
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(Rumbling noise and | Supply hose is pinched. | Reposition supply hose as necessary. |
fluttering blue flame at |
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burner surface.) | Dirty or clogged orifice. | Clean burner orifice. |
| Spider webs or other matter in | Clean out venturi tube. |
| venturi tube. |
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| Propane regulator in “low flow” | Ensure lighting procedure is followed carefully. All |
| state. | gas grill valves must be in the off position when the |
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| tank valve is turned on. Turn tank on slowly to allow |
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| pressure to equalize. See lighting instructions. |
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Infrared burner (if | Ceramic tiles overloaded with | Turn burner off and allow to cool for at least two |
equipped) flashes back | grease drippings and | minutes. Relight burner and burn on high for at least |
(during operation the | Ports are clogged. | five minutes or until the ceramic tiles are evenly glowing |
burner abruptly makes |
| red. |
a loud “whoosh” sound, |
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followed by a continuous | Burner overheated due to | Ensure that no more than 75% of the grill surface is |
inadequate ventilation (too much | covered by objects or accessories. Turn burner off and | |
and grows dim.) | grill surface covered by griddle | allow to cool for at least two minutes, then relight. |
| or pan.) |
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| Cracked ceramic tile. | Allow burner to cool and inspect very closely for |
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| cracks. If any cracks are found, contact your authorized |
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| Napoleon dealer to order a replacement burner |
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| assembly. |
| Leaking gasket surrounding the | Contact your authorized Napoleon dealer for |
| ceramic tile, or a weld failure in | instructions on ordering a replacement burner |
| the burner housing. | assembly. |
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Pilot will not light. | Lack of gas. | After turning pilot knob to high, wait approximately |
(if equipped) |
| |
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| pressing igniter. Fill propane cylinder. During initial |
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| |
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| one of the tube burners before lighting the pilot burner. |
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| This enables the gas to reach the valves on the manifold |
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| more quickly. |
| Obstruction in pilot orifice. | Clean pilot orifice. |
| Electrode wire loose or off. | Replace lead wire. |
| Dirty pilot electrode. | Clean pilot electrode. |
| Pilot is actually lit. | The pilot flame, especially on natural gas units is very |
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| difficult to see. Place your hand 1 in. (2.5 cm) above grill |
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| surface over the pilot burner to feel for heat. |
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