BURNER - The burner is made from heavy wall 304 stainless steel, but due to the extreme heat and corrosive environment,

surface corrosion will occur. Use a brass wire brush to remove surface corrosion. Clean any blocked ports using an opened

paper clip. Do not enlarge the burner ports. Spiders and insects are

 

attracted to the smell of propane and natural gas. The burner is equipped

 

with an insect screen on the air shutter, which will reduce the likelihood of

 

insects building nests inside the burner, but does not entirely eliminate the

 

problem. The nest or web will cause the burner to burn with a soft yellow

 

or orange flame or cause a fire (flashback) at the air shutter underneath

 

the control panel. To clean the inside of the burner, it must be removed

 

from the gas grill. Remove the 2 screws located above the burner to the

 

left and right of the centre of the burner. Lift back of burner upwards to

 

remove. Use a flexible venturi tube cleaning brush to clean out the inside

 

of the burner. Shake any loose debris out of the burner, through the gas

Screw

inlet. Ensure that the insect screen is clean, tight, and free of any lint or

 

other debris. Check also that the valve orifices are clean. Do not enlarge

 

the orifices. Re-install the burner. Check that the valve enters the burner

 

when installing. Replace burner cover and mounting screws to complete

 

installation.

 

TROUBLESHOOTING

Problem

Possible Causes

Solution

 

 

 

 

Low heat / Low flame when

For propane - improper light-

Ensure lighting procedure is followed carefully. All gas

valve turned to high.

ing procedure.

grill valves must be in the off position when the tank

 

 

valve is turned on. Turn tank on slowly to allow

 

 

pressure to equalize. See lighting instructions.

 

For natural gas - undersized

Pipe must be sized according to installtion code.

 

supply line.

 

 

 

For both gases - improper pre-

Pre-heat grill with both main burners on high for

 

heating.

10 to 15 minutes.

 

 

 

 

Excessive flare-ups/un-

Sear plates installed incorrectly.

Ensure sear plates are installed with the holes

even heat.

 

towards the front, and the slots on the bottom.

 

 

The group of five holes must be in the centre of

 

 

the grill. See assembly instructions.

 

 

Improper pre-heating.

Pre-heat grill with both main burners on high for

 

 

10 to 15 minutes.

 

 

Excessive grease and ash build

Clean sear plates and drip pan regularly.

Do

 

up on sear plates and in drip

not line pan with aluminum foil. Refer to clean-

 

pan.

ing instructions.

 

Burners burn with yellow

Possible spider web or other

Thoroughly clean burner by removing.

See

flame, accompanied by the

debris, or improper air shutter

general maintenance instructions. Open air

smell of gas.

adjustment.

shutter slightly according to combustion air ad-

 

 

justment instructions.

 

 

 

 

 

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Napoleon Grills PTSS450RSB manual Troubleshooting, Screw