10
Problem PossibleCauses Solution
Burnerwill not light with the
igniter,but will light with a
match.
Loose electrode or switch
terminalwires. Check that electrode wires are firmly pushed onto the
terminal on ignition module. Check that the lead wires
from the module to the ignition switch are firmly
pushedonto their respective terminals.
Improper gapat electrode tip. Ensure that the collector box is tight, and the gap
between the electrode end and the collector box is
between 1/8 - 3/16". The gap can be adjusted by
bending the box in or out.
Humming regulator. Normal occurance on hot
days. This is not a defect. It is caused by internal vibrations
in the regulator,and does not affect the performance
or safety of the gas grill.
Burners will not crosslight
each other. Plugged ports along back of
burner. Cleanburner ports. See burner maintenance
instructions.
"Paint"appears to be peel-
ing inside lid or hood. Grease build up on inside
surfaces. This is not a defect. The finish on the lid and hood is
porcelain, and will not peel. Thepeeling is caused by
hardenedgrease, which dries into paint-like shards,
that will flake off. Regular cleaning will prevent this.
Seecleaning instructions.
Improper air shutter adjust-
ment. Close air shutter slightly according to combustion air
adjustmentinstructions.
Flames lift away from
burner, accompanied by
the smell of gas, and pos-
sibly difficulties in lighting.
Lifting flames on burner. Close air shutter slightly - see previous problem.
ORDERING REPLACEMENT PARTS
Beforecontacting the customer service department, check the NAC web site for more extensive cleaning, maintenance, troubleshooting and part
replacementinstructions at www.napoleongrills.com. Contact the factory directly for replacement parts and warranty claims. Thecustomer service
departmentis available between 9 AM and 5 PM (Eastern standard time) at 1-866-820-8686 or fax at 1-705-727-4282. In order to process a claim, we
mustbe provided with the following information:
1.Model and serial number of the unit.
2.Part number and description.
3.A concise description of the problem ('broken' is not sufficient).
4.Proof of purchase (photocopy of the invoice).
Insome cases the customer service representative may request to have the parts returned to the factory for inspection, before providing replace-
mentparts. The parts must be shipped prepaid to the attention of the customer service department with the following information:
1.Model and serial number of the unit.
2.A concise description of the problem ('broken' is not sufficient).
3.Proof of purchase (photocopy of the invoice).
4.Return Authorization number - provided by the customer service representative.
Beforecontacting customer service, kindly note that the following items are not covered by the warranty:
-costsfor transportation, brokerage or export duties
-laborcosts for removal and re-installation
-costsfor service calls to diagnose problems
-discolorationof stainless steel parts
-partfailure due to lack of cleaning and maintenance, or use of improper cleaners (ovencleaner).
Deadbattery. Replacethe battery with a new one.