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NComputing Troubleshooting Host Unreachable Issues for Virtual Desktop Connection

Models: L300 L230 L130

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L300/L230/L130 User Manual

Host unreachable…

When the access device cannot connect to the host PC, this message appears.

Make sure the server connection list is configured correctly. See the section about configuring the access device.

Make sure the vSpace software is installed on the host PC.

Make sure the host computer and access device are in the same subnet/local area network.

Make sure any firewall or anti-virus programs installed in the host computer or network equipment are compatible with the vSpace software.

TS ERROR – INVALID OR NO SERIAL NUMBER!

This message appears when no serial number exists in the host computer. This message does not indicate an error regarding the serial number of the access device.

Please see the section about product registration to register the vSpace software and the access devices.

Connection was closed Message

“Connection was closed but your data is not lost and application is still running on the server. Please connect to the terminal server later.”

This message appears when the connection stops due to abnormalities occurring on the host PC or network equipment.

Check the Host PC or the network equipment when this message appears and restart the Host PC and access device. Unless the Host PC is rebooted, existing data in the Host PC may be used as is.

Check to see if the host PC is overloaded or experiencing stability issues. Check to see if the network traffic is overloaded.

There is a feature in the vSpace software that keeps disconnected sessions running and available. If the user reconnects while a disconnected session for that username is present, the software will connect the disconnected session to the new session. The user will see the desktop as it was when the disconnection occurred.

The administrator can configure the software to keep disconnected sessions running and available indefinitely or to close them automatically after being disconnected for a specified period of time. The setting is in the administrative console’s system settings and is called, “Clean up disconnected sessions not in use.”

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NComputing L230, L130, L300 user manual Host unreachable…, Connection was closed Message
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L300, L230, L130 specifications

NComputing is a leading provider of desktop virtualization solutions, and among its innovative offerings are the L230, L130, and L300 devices. These thin clients are designed to enhance the computing experience by allowing multiple users to share a single computing resource.

The NComputing L230 is an advanced thin client that supports both HDMI and VGA outputs, making it versatile for a variety of display needs. It provides an impressive 1080p HD video output, ensuring a crisp visual experience. The device utilizes the vSpace Pro software, which optimizes the performance of shared environments, making it perfect for schools, businesses, and other multi-user settings. With support for up to 100 users per host PC, the L230 is ideal for organizations seeking cost-effective computing solutions. Its energy-efficient design enables reduced power consumption and operational costs.

On the other hand, the NComputing L130 is designed for simplicity and ease of use. This model features a compact form factor and is built to provide a basic computing experience without compromising performance. The L130 is suited for environments where users need access to essential applications, making it a great choice for classrooms and low-intensity office environments. Like the L230, it also leverages the vSpace Pro technology, allowing it to connect seamlessly with a shared host PC.

Meanwhile, the L300 is a robust solution that bridges the gap between performance and affordability. This model stands out with its dual-display capability, which enhances productivity in multitasking environments. The L300 is designed for both standard and high-definition output, accommodating a variety of user preferences and needs. Its innovative design not only ensures easy integration into existing IT infrastructure but also features a low-maintenance setup that simplifies ongoing support.

All three devices share crucial characteristics, such as their ability to function without a traditional operating system, lightweight design, and deployment versatility. They support USB peripherals, enabling users to connect devices such as printers and scanners without hassle. Additionally, NComputing thin clients are known for their durability and reliability, making them an excellent choice for organizations looking to invest in long-term solutions.

Overall, the NComputing L230, L130, and L300 provide a broad spectrum of options tailored to different needs, making them invaluable for enhancing productivity while significantly lowering total cost of ownership in various computing environments.