NEC 8E 7-1

7-1

Troubleshooting Chapter 7

Customer Support

Customer support for all Minolta PageWorks printer products is

available 24 hours a day, seven days a week by calling 1-800-459-3250

(from within North America). Minolta also maintains a web site which

provides printer driver downloads, Frequently Asked Questions and

handles all e-mail requests for technical assistance at:

www.minoltaprinters.com.

Please be prepared to provide the following information when

contacting Minolta Customer Support:

• Model Name

• Serial number

• A detailed description of the problem

For questions or problems with installation, please be prepared to

provide the following additional information:

• Brand name and model number of the computer

• Type of processor

• Type of operating system

• Amount of installed RAM

PageWorks.book Page 1 Tuesday, April 21, 1998 3:55 PM

Contents

Main Page i Safety Information Laser Safety Internal Laser Radiation Laser Safety CDRH Regulations Page iii USER INSTRUCTIONS (For U.S.A. Users) FCC PART 15 - RADIO FREQUENCY DEVICES WARNING iv v vi Welcome Trademark Acknowledgements vii Customer Support viii CONTENTS Chapter 1: Introduction Chapter 2: Setting-Up ix x Chapter 3: Using the Printer Chapter 4: Printer Driver xi xii Chapter 5: Using MLT PageWorks 8 Tools xiii Chapter 6: Maintenance Chapter 7: Troubleshooting xiv Page Page Page Page 1-1 Feat ure s Features Features: hardware Features: software 1-2 Printer Parts and Accessories Printer Parts and Accessories 1-3 Printer Parts and Accessories 1-4 Control Panel Indicator Lights 1-5 1-6 1-7 Control Panel Button 1-8 Page Page 2-1 Installation Precautions 2-2 Installation Precautions Power Source Grounding 2-3 Installation Precautions Space Requirements 2-4 Operational Precautions Operational Precautions Operating Environment Printer 2-5 Operational Precautions 2-6 2-7 Setting-Up Page 2-9 Second Paper Cassette Unit Page 2-11 Face-Up Tray 2-12 Page Page Page 2-16 2-17 2-18 2-19 2-20 2-21 Options SIMM (Single In-line Memory Module) Warnin g 2-22 2-23 2-24 IrDA Unit 2-25 2-26 2-27 Page Page Page 3-1 PageWorks.book Page 1 Tuesday, April 21, 1998 3:55 PM Printing Paper Using the Printer Chapter 3 Printing Paper Caution Type * Does not support Legal L size Thick Paper. L: Lengthwise Size Standard size Loading Paper Loading Paper onto Tray 1 3-3 3-4 3-5 Page 3-7 Page Page Page 3-11 Printing on Envelopes 3-12 Page Page 4-1 Introduction Introduction System Requirements 4-2 Installing the PageWorks 8e Printer Driver Under Windows 95 Installing the PageWorks 8e Printer Driver 4-3 4-4 4-5 4-6 4-7 4-8 4-9 4-10 Installing the PageWorks 8e Printer Driver Under Windows 3.1 4-11 4-12 4-13 4-14 4-15 4-16 4-17 4-18 Installing the Printer Driver Under Windows NT4.0 4-19 4-20 4-21 4-22 Page 4-24 4-25 4-26 4-27 Page Page 4-30 4-31 4-32 4-33 4-34 4-35 Page 4-37 Page 4-39 4-40 4-41 4-42 4-43 4-44 4-45 Installing the Printer Driver Under Windows NT3.51 4-46 4-47 4-48 4-49 Page 4-51 4-52 4-53 4-54 4-55 Page 4-57 4-58 Page Page 4-61 4-62 4-63 4-64 Page 4-66 Using the Minolta PageWorks 8e Printer Driver Under Windows 4-67 Using the PageWorks 8e Driver Setup Dialog 4-68 4-69 4-70 4-71 Custom Paper Size Dialog 4-72 4-73 4-74 4-75 4-76 Page 4-78 Using the PageWorks 8e Enhanced Driver Setup Dialog 4-79 Page Page 4-82 Watermark Dialog Page 4-84 4-85 4-86 DOS Printing Utilities Installing DOS Printing Utilities 4-87 Loading and Unloading the Status Display To load the Status Display from the DOS prompt 4-88 To remove the Status Display from memory Accessing the Printer Control Panel To access the Printer Control Panel 4-89 4-90 Using the Printer Control Panel Getting Around in the Printer Control Panel 4-91 4-92 To open a profile 4-93 To print a test page or demo page To change the printer port 4-94 Printer Control Panel Screens Common Buttons 4-95 Setup Screen 4-96 4-97 4-98 Output Quality Screen 4-99 Counter Screen 4-100 4-101 Other Screen 4-102 4-103 Using the Status Display To display the Status Display 4-104 Status Display Screen 4-105 4-106 Installation from a Floppy Diskette Installation from a Floppy Diskette Page Page 5-1 Introduction Introduction Starting Up the Status Display 5-2 Starting Up the Status Display To start up the Status Display under Windows 95 Page 5-4 Using the Status Display 5-5 To expand the size of the Status Display 5-6 To turn Popup Error Messages On and Off 5-7 To specify popup message conditions 5-8 Starting Up the Control Panel 5-9 Starting Up the Control Panel To start up the Control Panel under Windows 95 Page 5-11 Using the Control Panel 5-12 Common Buttons 5-13 Paper Paper Time Out 5-14 Priority Feed Tray 1 Setting 5-15 Printer Setting Power Sa ve Detect Size Error 5-16 Test Print 5-17 Counter 5-18 Configuration Page Page 6-1 Replacing the Toner Cartridge To replace the toner cartridge Caution 6-2 6-3 Page 6-5 To reset the counter of the toner cartridge 6-6 Replacing the Drum Cartridge 6-7 6-8 6-9 6-10 Replacing the Drum Cartridge To reset the counter of the drum cartridge 6-11 Cleaning the Printer 6-12 Page Page Page Page 7-1 Customer Support 7-2 Clearing a Paper Misfeed 7-3 Page Page 7-6 Clearing a Paper Misfeed Page Page 7-9 Print Quality Problems Blank pages Black pages 7-10 Printout too light Printout too dark 7-11 Blurred background Uneven print density Irregularities 7-12 White or black line Toner smudges 7-13 No output Page Page Page 8-1 PageWorks 8e Printer PageWorks 8e Printer 8-2 PageWorks 8e Printer Second Paper Cassette Unit 8-3 Second Paper Cassette Unit 8-4 Interface Connector and Cable Interface Connector and Cable 8-5 SIMM (Option) SIMM (Option) Page Page Page A-1 A-2 A-3 A-4 A-5 A-6 Page Page B-1 A B C D E M N O P Q S B-3 T U W