NEC 8E 7-13

7-13

Print Quality Problems

Troubleshooting Chapter 7

No output

Failure to produce output may indicate a communications problem

between the printer and your computer. Check the following points to

see if you can correct the problem. If problems persist, contact your

local Minolta Customer Support.

Are you using the correct type of printer cable?

Save the data you are trying to print and close all the applications

currently open on your computer. Next, reset your computer to send a

break signal to the printer. Now check your printer cable against the

specifications in Chapter 8 of this User’s Manual.

Note

Are your computer’s communications port settings correct?

Refer to the documentation that comes with your computer and check

if its current communications port settings are correct.

• When connecting your computer to the parallel connector on the printer,

we recommend using a IEEE1284-compliant parallel interface cable

(1.5 m long).

PageWorks.book Page 13 Tuesday, April 21, 1998 3:55 PM

Contents

Main Page i Safety Information Laser Safety Internal Laser Radiation Laser Safety CDRH Regulations Page iii USER INSTRUCTIONS (For U.S.A. Users) FCC PART 15 - RADIO FREQUENCY DEVICES WARNING iv v vi Welcome Trademark Acknowledgements vii Customer Support viii CONTENTS Chapter 1: Introduction Chapter 2: Setting-Up ix x Chapter 3: Using the Printer Chapter 4: Printer Driver xi xii Chapter 5: Using MLT PageWorks 8 Tools xiii Chapter 6: Maintenance Chapter 7: Troubleshooting xiv Page Page Page Page 1-1 Feat ure s Features Features: hardware Features: software 1-2 Printer Parts and Accessories Printer Parts and Accessories 1-3 Printer Parts and Accessories 1-4 Control Panel Indicator Lights 1-5 1-6 1-7 Control Panel Button 1-8 Page Page 2-1 Installation Precautions 2-2 Installation Precautions Power Source Grounding 2-3 Installation Precautions Space Requirements 2-4 Operational Precautions Operational Precautions Operating Environment Printer 2-5 Operational Precautions 2-6 2-7 Setting-Up Page 2-9 Second Paper Cassette Unit Page 2-11 Face-Up Tray 2-12 Page Page Page 2-16 2-17 2-18 2-19 2-20 2-21 Options SIMM (Single In-line Memory Module) Warnin g 2-22 2-23 2-24 IrDA Unit 2-25 2-26 2-27 Page Page Page 3-1 PageWorks.book Page 1 Tuesday, April 21, 1998 3:55 PM Printing Paper Using the Printer Chapter 3 Printing Paper Caution Type * Does not support Legal L size Thick Paper. L: Lengthwise Size Standard size Loading Paper Loading Paper onto Tray 1 3-3 3-4 3-5 Page 3-7 Page Page Page 3-11 Printing on Envelopes 3-12 Page Page 4-1 Introduction Introduction System Requirements 4-2 Installing the PageWorks 8e Printer Driver Under Windows 95 Installing the PageWorks 8e Printer Driver 4-3 4-4 4-5 4-6 4-7 4-8 4-9 4-10 Installing the PageWorks 8e Printer Driver Under Windows 3.1 4-11 4-12 4-13 4-14 4-15 4-16 4-17 4-18 Installing the Printer Driver Under Windows NT4.0 4-19 4-20 4-21 4-22 Page 4-24 4-25 4-26 4-27 Page Page 4-30 4-31 4-32 4-33 4-34 4-35 Page 4-37 Page 4-39 4-40 4-41 4-42 4-43 4-44 4-45 Installing the Printer Driver Under Windows NT3.51 4-46 4-47 4-48 4-49 Page 4-51 4-52 4-53 4-54 4-55 Page 4-57 4-58 Page Page 4-61 4-62 4-63 4-64 Page 4-66 Using the Minolta PageWorks 8e Printer Driver Under Windows 4-67 Using the PageWorks 8e Driver Setup Dialog 4-68 4-69 4-70 4-71 Custom Paper Size Dialog 4-72 4-73 4-74 4-75 4-76 Page 4-78 Using the PageWorks 8e Enhanced Driver Setup Dialog 4-79 Page Page 4-82 Watermark Dialog Page 4-84 4-85 4-86 DOS Printing Utilities Installing DOS Printing Utilities 4-87 Loading and Unloading the Status Display To load the Status Display from the DOS prompt 4-88 To remove the Status Display from memory Accessing the Printer Control Panel To access the Printer Control Panel 4-89 4-90 Using the Printer Control Panel Getting Around in the Printer Control Panel 4-91 4-92 To open a profile 4-93 To print a test page or demo page To change the printer port 4-94 Printer Control Panel Screens Common Buttons 4-95 Setup Screen 4-96 4-97 4-98 Output Quality Screen 4-99 Counter Screen 4-100 4-101 Other Screen 4-102 4-103 Using the Status Display To display the Status Display 4-104 Status Display Screen 4-105 4-106 Installation from a Floppy Diskette Installation from a Floppy Diskette Page Page 5-1 Introduction Introduction Starting Up the Status Display 5-2 Starting Up the Status Display To start up the Status Display under Windows 95 Page 5-4 Using the Status Display 5-5 To expand the size of the Status Display 5-6 To turn Popup Error Messages On and Off 5-7 To specify popup message conditions 5-8 Starting Up the Control Panel 5-9 Starting Up the Control Panel To start up the Control Panel under Windows 95 Page 5-11 Using the Control Panel 5-12 Common Buttons 5-13 Paper Paper Time Out 5-14 Priority Feed Tray 1 Setting 5-15 Printer Setting Power Sa ve Detect Size Error 5-16 Test Print 5-17 Counter 5-18 Configuration Page Page 6-1 Replacing the Toner Cartridge To replace the toner cartridge Caution 6-2 6-3 Page 6-5 To reset the counter of the toner cartridge 6-6 Replacing the Drum Cartridge 6-7 6-8 6-9 6-10 Replacing the Drum Cartridge To reset the counter of the drum cartridge 6-11 Cleaning the Printer 6-12 Page Page Page Page 7-1 Customer Support 7-2 Clearing a Paper Misfeed 7-3 Page Page 7-6 Clearing a Paper Misfeed Page Page 7-9 Print Quality Problems Blank pages Black pages 7-10 Printout too light Printout too dark 7-11 Blurred background Uneven print density Irregularities 7-12 White or black line Toner smudges 7-13 No output Page Page Page 8-1 PageWorks 8e Printer PageWorks 8e Printer 8-2 PageWorks 8e Printer Second Paper Cassette Unit 8-3 Second Paper Cassette Unit 8-4 Interface Connector and Cable Interface Connector and Cable 8-5 SIMM (Option) SIMM (Option) Page Page Page A-1 A-2 A-3 A-4 A-5 A-6 Page Page B-1 A B C D E M N O P Q S B-3 T U W