NEC MC2400 Problem Solving

Problem Solving

! Problem Solving

! Static Precautions

! Troubleshooting Checklists

! Additional Troubleshooting Procedures

! Specific Problems and Corrective Actions

! Problems with the Network

! PNP Installation Tips

! BIOS User’s Information

! How to Identify BIOS and BMC Revision Levels

Contents

Main Users Guide Server MC2400 Page Users Guide Server MC2400 Page Contents ContentsContents Contents Using This Guide.................................................................. ix System Overview ...............................................................1-1 Setting Up the System....................................................... 2-1 Configuring Your System...................................................3-1 Upgrading Your System .......................................................1 Problem Solving................................................................. 5-1 System Cabling.................................................................. A-1 System Setup Utility.......................................................... B-1 Emergency Management Port...........................................C-1 Page Page Using This Guide Text Conventions Related Documents Safety Notices Safety Notices for Users Outside of the U.S.A. and Canada xiv Using This Guide Care and Handling Use the following guidelines to properly handle and care for your system. System Overview Overview Page Page System Chassis 1-6 System Overview System Chassis (Right Side View) Power Supply Peripheral Bays SAF-TE Board System Board Features Pentium Processor System Memory I/O Expansion Slots Real-Time Clock/Calendar BIOS IDE Controller Network Controller SCSI Controller Video Controller Peripheral Controller External Device Connectors System Board Management Controller (BMC) System Security Security with Mechanical Locks and Monitoring Software Locks via the System Setup Utility Page Page Setting Up the System Overview Selecting a Site Unpacking the System Rack-Mount Subsystem Assembly Before You Begin Static Precautions Assembly Page Page Getting Familiar with the System Front View with Front Door Closed Page 2-10 Setting Up the System This figure shows the location of the front system controls and indicators. Front System Features and Controls Setting Up the System 2-11 Rear View This figure shows the location of the following rear system features and controls. Rear Features and Controls 2-12 Setting Up the System Status Indicator LED Descriptions Front System Status Indicator LEDs Note: present only when a second power supply is installed. Power Supply Status Indicator LEDs (Rear Panel) Note: Front Disk Drive Status Indicator LEDs Disk Drive Status Conditions LAN Status Indicator LEDs (I/O Panel) Making Connections Setting the Line Voltage Page Connecting the Power Cord(s) Powering On Your System Page Configuring Your System Configuring Your System BIOS Setup Utility Using the BIOS Setup Utility BIOS Setup Configuration Settings Configuring Your System 3-5 Main Menu 3-6 Configuring Your System Primary IDE Master and Slave Submenu Configuring Your System 3-7 Secondary IDE Master and Slave Submenu 3-8 Configuring Your System Keyboard Submenu Processor Settings Submenu Configuring Your System 3-9 Advanced Menu 3-10 Configuring Your System PCI Configuration Submenus This submenu should only be changed by qualified technical personnel. PCI Configuration Submenu PCI Device Submenu Configuring Your System 3-11 Integrated Peripheral Configuration Submenu 3-12 Configuring Your System Advanced Chipset Control Security Menu Note: requires a password for entering Setup. The passwords are not case sensitive. Configuring Your System 3-13 Security menu (Continued) 3-14 Configuring Your System Server Menu Configuring Your System 3-15 System Management Submenu 3-16 Configuring Your System Configuring Your System 3-17 Console Redirection Submenu Boot Menu Page Exit Menu Symbios Configuration Utility Running the Symbios Configuration Utility Changing the Adapter and Device Configurations Page Configuring Your System 3-23 SYM53C875 Adapter 2 SCSI Removable Media Devices select Format or Verify from the Device Setup menu. Optional RAID Controllers Factory Installed Controllers Add-on Controller DACCF Configuration Utility Configuring System Board Jumpers Before You Begin Configuring Your System 3-27 System Board Jumper Summary Moving System Board Jumpers Resetting the CMOS NVRAM Clearing and Changing the Passwords Recovering the BIOS Boot Block Write Protect Fault Resilient Booting (FRB) Timer Enable Jumper Chassis Intrusion Detection Jumper BMC Forced Update Mode Page Upgrading Your System General Information Preparing Your System for Upgrade Equipment Log Opening the Front Door Removing a Side Panel Installing a Side Panel Modifying the System Board Replacing the Real-time Clock Battery Page Replacing a Pentium Processor Page Page Page Page Page Removing and Installing the Cooling Baffle DIMMs 4-16 Upgrading Your System Page Page Option Boards Installation Considerations Page Page Page Removing an Option Board Installing a RAID Controller Board Hard Disk Drives Installing or Swapping a Hard Disk Drive in a Hot-swap Bay Installing or Swapping a Hard Disk Drive Page Page Removable Media Devices Installing a 5.25-Inch Media Device Page Page Page Page Removing a 5.25-Inch Device Page Page Page Problem Solving Problem Solving Troubleshooting Checklists Initial System Startup Running New Application Software After System Has Been Running Correctly Additional Troubleshooting Procedures Preparing the System for Diagnostic Testing Monitoring POST Verifying Proper Operation of Key System Indicators Confirming Loading of the Operating System Specific Problems and Corrective Actions Power LED Does Not Light Incorrect or No Beep Code No Characters Appear on Screen Characters are Distorted or Incorrect System Cooling Fans Do Not Rotate Diskette Drive Activity LED Does Not Light CD-ROM Drive Activity Light Does Not Light Problems with Application Software Press F2 Key to Enter Setup: Prompt Does Not Display Page Bootable CD-ROM Is Not Detected Problems with the Network PNP Installation Tips BIOS Users Information Error and Status Messages Problem Solving 5-17 BIOS Messages 5-18 Problem Solving BIOS Messages (Continued) Page 5-20 Problem Solving POST Error Codes and Messages POST Error Codes and Messages Problem Solving 5-21 Post Error Codes and messages (Continued) How to Identify BIOS and BMC Revision Levels BIOS Revision Level Identification BMC Revision Level Identification A System Cabling System Cabling Before You Begin Standard Configuration A-4 System Cabling Standard System Cable Configuration Page RAID Configuration System Cabling A-7 RAID System Cable Configuration Page B System Setup Utility System Setup Utility (SSU) Creating SSU Diskettes Running the SSU Customizing the SSU novice intermediate expert Launching a Task Resource Configuration Add-in (RCA) Window Defining an ISA Card Adding and Removing ISA Cards Modifying Resources System Setup Utility B-11 Recommended Resource Settings Page Multiboot Add-in (MBA) Window Password Administration (PWA) Window System Event Log (SEL) Window Page Page C Emergency Management Port Emergency Management Port How the EMP Works Page EMP Requirements and Configurations 16 MB of RAM, 32 MB recommended 20 MB disk space Windows NT 4.0 or later 24 MB of RAM, 32 MB recommended 20 MB disk space Setting Up the Server for the EMP System Management Submenu Console Redirection Submenu Main EMP Window Toolbar Page Server Control Operations Page Page Phonebook New - lets you make a new entry in the phonebook. Selecting this option clears Modify - lets you edit an existing entry. You select an existing entry from the Delete - lets you delete an entry from the phonebook. You must first select an Management Plug-ins SEL Viewer Page Page C-16 Emergency Management Port Console Sensor Type Codes (continued) SDR Viewer Close - closes the SDR viewer. Exit - exits the EMP. SDR Info - displays the SDR summary information as returned by the server. Display HEX/Verbose - toggles between HEX mode and interpreted mode of FRU Viewer Page Page Page System Status Hardware Support Information Glossary A B C D E F G H I J K L M N O P R S T V Page Equipment Log 2 Equipment Log Index A B C E R S T U W