7. Appendix
TravelCare Guide
TravelCare - a service for international travelers
This product is eligible for “TravelCare”, NEC’s unique international warranty.
Please note that TravelCare coverage differs in part from coverage under the warranty included with the product.
Services offered with TravelCare
This warranty allows customers to receive service on their product at the NEC and
For details on services offered by the different service stations, please refer to the “List of TravelCare Outlets” below.
1 Repair services
The product will be repaired and delivered within 10 business days, not including shipping time.
During the term of warranty, the cost of maintenance parts, labor costs for repairs and shipping costs within the service station’s coverage area are covered by the warranty.
2 Replacement product rental service
If the customer desires, he or she can rent a replacement product while the original product is being repaired.
Fee: US$200 for 12 days
This fee must be paid at the local service station in cash or credit card.
The US$200 rental fee is
The replacement product will be delivered within 3 business days. If the customer did not return the replacement product within 12 days, the customer will be charged the price of the unit.
If the customer returned the replacement product in a faulty or damaged condition, the repair cost will be charged to the customer. Note that this service is not offered in all countries and regions. Please refer to the “List of TravelCare Outlets”.
In addition, this replacement product rental service is not offered after the product’s warranty has expired.
Term of warranty
1
a.Upon presentation of the warranty or receipt received upon purchase:
Valid for the term indicated on the warranty or the normal term of warranty for the country of purchase.
b.When only the product is brought in:
Valid for a period of within 14 months of the date of manufacture indicated by the serial number attached to the product.
2When a product whose term of warranty is expired is brought in:
Repairs will be offered for a fee. In this case the customer is not eligible for the replacement product rental service.
3In the following cases, repairs may be charged, even if the product’s warranty is still in effect:
1)If the term of warranty, model name, serial number and name of the store of purchase are not indicated on the warranty or have been altered.
2)Problems or damage caused by dropping or shocks during ship- ment or movement by the customer or by improper handling by the customers.
3)Problems or damage caused by improper usage or unwarrantable alterations or repairs by the customer.
4)Problems or damage caused by fire, salt damage, gas damage, earthquakes, lightning damage, storm or flood damage or other natural disasters or such external factors as dust, cigarette smoke, abnormal voltage, etc.
5)Problems or damage caused by use in hot or humid places, in vehicles, boats or ships, etc.
6)Problems or damage caused by expendable supplies or devices connected to the product other than those designated by NEC.
7)Problems caused by natural consumption, wear or deterioration of parts under normal usage conditions.
8)Problems or damage to lamps and other expendable supplies, included parts or optional parts.
9)Other conditions stipulated in the warranty included with the product also apply.
NOTE: The product can be used overseas with voltages indicated in the rating label on the product by using a power cable suited for the standards and power source voltage of the country in which the product is being used.
List of TravelCare Outlets
This list applies as of July 1, 2009.
For the most
In Europe
NEC Europe Ltd. / European Technical Centre
Address: | Unit G, Stafford Park 12, Telford TF3 3BJ, U.K. |
Telephone: | +44 1952 237000 |
Fax Line: | +44 1952 237006 |
Email Address: | AFR@uk.neceur.com |
WEB Address: |
(Regions Covered)
EU: Austria*, Belgium*, Bulgaria*, Czech Republic*, Cyprus*,
Denmark*, Estonia*, Finland*, France*, Germany*, Greece*, Hungary*, Ireland*, Italy*, Latvia*, Lithuania*, Luxembourg*, Malta*, The Netherlands*, Poland*, Portugal*, Romania*, Slovakia*, Slovenia*, Spain*, Sweden* and the United Kingdom*
EEA: Norway*, Iceland and Liechtenstein
In North America
NEC Display Solutions of America, Inc.
Address: | 500 Park Boulevard, Suite 1100 Itasca, Illinois |
| 60143, U.S.A. |
Telephone: | +1 800 836 0655 |
Fax Line: | +1 800 356 2415 |
Email Address: | |
WEB Address: | |
(Regions Covered) | |
U.S.A. *, Canada* |
|
In Oceania |
|
AWA Limited. |
|
Address: | 151 Arthur Street |
| Homebush West NSW 2140 Australia |
Customer Call Centre | |
Telephone: | 0297647777 |
Fax Line: | 1300772688 |
Email Address: | commercialsupport@awa.com.au |
For Travel Care service, while customer is in Australia, the customer will contact AWA on 1300366144, select Option 4. If you want to book warranty service by email customer goes to: commercialsupport@awa.com.au.
(Regions Covered)
Australia
Visual Group Ltd. |
|
Address: | 28 Walls Road Penrose Auckland New Zealand |
Telephone: | 095250740 |
Fax Line: | 095809607 |
Email Address: | sarah.reed@visualgroup.co.nz |
(Regions Covered)
New Zealand
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