9. Troubleshooting Check List
Before contacting your dealer or service personnel, check the following list to be sure repairs are needed also by referring to the o Troubleshooting section on page 104 of your user’s manual. This checklist below will help us solve your problem more efficiently.
Frequency of Occurrence always sometimes (How often?________) other (________)No power (POWER indicator does not light green) See also “Status Indicator (STATUS)”.
Power cable's plug is fully inserted into the wall out- let.
Main power switch is pressed to the ON position.
Lamp cover is installed correctly.
Lamp Hours Used (lamp operation hours) was cleared after lamp replacement.
No power even though you press and hold the POWER button for a minimum of 2 seconds.
Shut down during operation.
Power cable's plug is fully inserted into the wall out- let.
Lamp cover is installed correctly.
Power Management is turned off (only models with the Power Management function).
Off Timer is turned off (only models with the Off Timer function).
No image is displayed from your PC or video equipment to the projector.
Still no image even though you connect the projector to the PC first, then start the PC.
Enabling your notebook PC’s signal output to the projector.
•A combination of function keys will enable/disable the external display. Usually, the combination of the “Fn” key along with one of the 12 function keys turns the external display on or off.
No image (blue background, logo, no display).
Still no image even though you press the AUTO
ADJUST button.
Still no image even though you carry out [Reset] in the projector’s menu.
Signal cable's plug is fully inserted into the input connector
A message appears on the screen.
( __________________________________ )
The source connected to the projector is active and available.
Still no image even though you adjust the brightness and/or the contrast.
Input source's resolution and frequency are supported by the projector.
Image is too dark.
Remains unchanged even though you adjust the brightness and/or the contrast.
Image is distorted.
Image appears to be trapezoidal (unchanged even though you carry out the [Keystone] or [3D Reform] adjustment).
Parts of the image are lost.
Still unchanged even though you press the AUTO ADJUST button.
Still unchanged even though you carry out [Reset] in the projector’s menu.
Image is shifted in the vertical or horizontal direction.
Horizontal and vertical positions are correctly adjusted on a computer signal.
Input source's resolution and frequency are supported by the projector.
Some pixels are lost.
Image is flickering.
Still unchanged even though you press the AUTO ADJUST button.
Still unchanged even though you carry out [Reset] in the projector’s menu.
Image shows flickering or color drift on a computer signal.
Image appears blurry or out of focus.
Still unchanged even though you checked the sig- nal’s resolution on PC and changed it to projector’s native resolution.
Still unchanged even though you adjusted the fo- cus.
No sound.
Audio cable is correctly connected to the audio input of the projector.
Still unchanged even though you adjusted the volume level.
AUDIO OUT is connected to your audio equipment (only models with the AUDIO OUT connector).
127