NETGEAR SC101 - Revised Troubleshooting Guide
Update the SC101 firmware and SCM utility to the latest version, found here.
Warning! Use the power adapter that came with the SC101. Other adapters, such as laptop
power adapters, may destroy the hard disks!
Viewing and Accessing Drives ............................................................................................ 3
Troubleshooting Tips ....................................................................................................... 3
Windows Disk Management Unallocated Partitions ....................................................... 3
Cannot See Partition (Old Firmware Problem) .................................................................... 7
If a partition has never been seen on a particular computer ............................................ 8
If a partition disappears — one that a particular computer could see before .................. 8
Cannot Create a Mirror ........................................................................................................ 9
Prerequisites ..................................................................................................................... 9
Check LED Lights (URL Link) ................................................................................. 10
Check Cables ............................................................................................................. 10
Check the Drive Partition ........................................................................................... 10
Hardware ............................................................................................................................ 11
LED Indicators ............................................................................................................... 11
D-Link or FritzBox Routers ........................................................................................... 11
LAN Connection ............................................................................................................ 12
Defragmenting ............................................................................................................... 12
Hard Disk Problems and Drive Errors ........................................................................... 13
SCM Software .................................................................................................................... 14
Right side of GUI screen is cut off ................................................................................ 14
SCM Installation ............................................................................................................ 14
Error Messages ................................................................................................................... 15
List of Error Messages ............................................................................................... 15
“No Central Storage Device was Found” in SmartWizard ............................................ 16
SmartSync Pro Activation Error .................................................................................... 18
Error "Drive attachment failed" when Attach Partition Fails ........................................ 19
About the SC101 ................................................................................................................ 20
System Requirements ..................................................................................................... 20
What operating systems cannot be used? ................................................................... 20
Heat and the SC101 ....................................................................................................... 20
Does vertical disk mounting affect disk life? ............................................................ 20
SC101 and Heat Generation ....................................................................................... 20
How does heat affect the Storage Central performance? ........................................... 21
SC101 Performance ....................................................................................................... 21
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