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NETGEAR WGE111 user manual Chapter Troubleshooting

Models: WGE111

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Chapter 5

Troubleshooting

This chapter gives information about troubleshooting your NETGEAR WGE111 Wireless Game Adapter. After each problem description, instructions are provided to help you diagnose and solve the problem. For the common problems listed, go to the section indicated.

If you have trouble setting up your WGE111, check the tips below. You can also consult more extensive troubleshooting procedures in the Reference Manual on the NETGEAR, Inc. Web site at http://kbserver.netgear.com/products/wge111.asp.

Note: The WGE111 can be used as a wireless game adapter with one machine only and does not support multiple devices.

•The wireless game adapter LEDs are not lit. Go to “Basic Tips” on page 5-2.

•I can’t access the wireless game adapter from my computer.

Go to “Troubleshooting the TCP/IP Settings Using Ping” on page 5-6.

•I can’t access the Wireless Game Adapter configuration with my browser. Go to “Troubleshooting the Web Configuration Interface” on page 5-6.

•I can’t remember the wireless game adapter’s configuration password, or I want to clear the configuration and start over again.

Go to “Restoring the Default Configuration and Password” on page 5-7.

Troubleshooting

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NETGEAR WGE111 user manual Chapter Troubleshooting, Go to “Troubleshooting the TCP/IP Settings Using Ping” on page

Contents

NETGEAR, Inc User Manual for the NETGEAR WGE111 Wireless Game AdapterStatement of Conditions Technical SupportNETGEAR, INC. Support Information E-mail support@netgear.comTested to Comply with FCC Standards NETGEAR Wireless Game Adapter WGE111Federal Communications Commission FCC Radiation Exposure Statement Canadian Department of Communications Radio Interference RegulationsVCCI Statement Basic Setup ContentsChapter About This Manual ChapterTroubleshooting Chapter Web ConfigurationTechnical Specifications ChapterWireless Networking Overview Appendix C Wireless Networking BasicsAuthentication and WEP Wireless ChannelsContents Audience, Conventions, Scope Chapter About This ManualHow to Use this Manual How to Print this Manual About This Manual User Manual for the NETGEAR WGE111 Wireless Game AdapterChapter Introduction About the NETGEAR WGE111 Wireless Game AdapterKey Features and Related NETGEAR Products What’s in the Box?NETGEAR WGE111 Wireless Game Adapter Resource CD, including Introduction See the table below for a description of the LED indicator lights Status Indicators and Ports of the WGE111User Manual for the NETGEAR WGE111 Wireless Game Adapter LED DescriptionsReset Push Button Introduction User Manual for the NETGEAR WGE111 Wireless Game AdapterPreparing to Install Your WGE111 Wireless Game Adapter Chapter Basic Setup“Game Console Plug-and-Go Scenario” on page “Personal Computer Plug-and-Go Scenario” on pageSystem Requirements Placement and Range GuidelinesSwitch Position Operating ModesMode Your SystemWhat you do Wizard ConfigurationPersonal Computer Plug-and-Go Scenario Planning for TCP/IP Configuration Planning the WGE111 Wireless Game Adapter ConfigurationDynamic IP using DHCP Fixed IPUnderstanding WEP Authentication and Encryption Authentication Scheme SelectionSubnet mask Encryption Strength Choices Understanding WPA-PSK Encryption Security Using the NETGEAR Smart Wizard Configuration Assistanta. Connect one end of the Ethernet cable to the Wireless Game Adapter Double-click setup.exe if the program does not start automatically Select the Infrastructure and/or Ad-Hoc mode network settings Select the TCP/IP Settings User Manual for the NETGEAR WGE111 Wireless Game Adapter Basic Setup3-14 Configuring the Wireless Game Adapter Using TCP/IP Chapter Web ConfigurationViewing the Wireless Game Adapter Status Connecting to the Wireless Game AdapterWireless Settings Configuring the Adapter for Infrastructure Mode Access IP SettingsDevice Information g only - operates in 802.11g mode only Data Rateb only - operates in 802.11b mode only The data rate is set to Auto by defaultWireless Security Using WEP Security EncryptionAuthentication Type Network Name SSIDUsing WPA-PSK Security Encryption Configuring the Wireless Game Adapter for Ad-Hoc ModeManual Entry Mode Automatic Key Generation PassphraseTo configure the WGE111 for Ad-Hoc access Viewing the Wireless Networks Available Configuring the IP SettingsFigure 4-4 Wireless Networks Available The default values are suitable for most users and situations Upgrading the Firmware Changing the WGE111 Wireless Game Adapter PasswordFigure 4-7 Restore Factory Defaults screen Restoring the Factory DefaultsChapter Troubleshooting Go to “Troubleshooting the TCP/IP Settings Using Ping” on pageGo to “Restoring the Default Configuration and Password” on page Solution SymptomBasic Tips Causewireless router or access point, wait, and then change the wireless game adapters IP addresssure all the devices are on the same IP network Configuration Assistant” on page 3-9 for See “Using the NETGEAR Smart WizardI cannot configure the WGE111 from a browser Frequently Asked QuestionsTroubleshooting the Web Configuration Interface Troubleshooting the TCP/IP Settings Using PingRestoring the Default Configuration and Password Troubleshooting User Manual for the NETGEAR WGE111 Wireless Game AdapterTechnical Specifications Appendix A Technical SpecificationsTechnical Specifications User Manual for the NETGEAR WGE111 Wireless Game AdapterIP Addresses and the Internet Appendix B Understanding IP AddressesThe five address classes are Class A Netmask Figure 5-2 Example of Subnetting a Class B Address Subnet AddressingTable 5-2. Netmask Formats Table 5-1. Netmask Notation Translation Table for One OctetNumber of Bits Dotted-Decimal ValuePrivate IP Addresses IP Configuration by DHCP Address Resolution ProtocolUnderstanding IP Addresses User Manual for the NETGEAR WGE111 Wireless Game AdapterAppendix C Wireless Networking Basics Wireless Networking OverviewInfrastructure Mode Authentication and WEP Ad Hoc Mode Peer-to-Peer WorkgroupNetwork Name Extended Service Set Identification ESSID Open System Authentication 802.11 Authentication1 Authentication request sent to AP 2 AP authenticates 802.11b Authentication Open System StepsAccess Point 3 Client connects to network Client attempting to connectthe data 1. Do Not Use WEP TheKey Size WEP Configuration OptionsWireless Channels WPA Wireless Security How Does WPA Compare to WEP? How Does WPA Compare to IEEE 802.11i? What are the Key Features of WPA Security?The primary information conveyed in the Beacon frames is the authentication method and the cipher suite. Possible authentication methods include 802.1X and Pre-shared key. Pre-shared key is an authentication method that uses a statically configured passphrase on both the stations and the access point. This obviates the need for an authentication server, which in many home and small office environments will not be available nor desirable. Possible cipher suites include WEP, TKIP, and AES Advanced Encryption Standard. We talk more about TKIP and AES when addressing data privacy below Wired Network with Optional 802.1x Port Based Network Access Control Wireless LANLogin Authentication Figure C-3 WPA Overview2. The access point replies with an EAP-request identity message WPA Data Encryption Key Management Optional AES Support to be Phased In Temporal Key Integrity Protocol TKIPMichael Supporting a Mixture of WPA and WEP Wireless Clients is Discouraged Is WPA Perfect?Product Support for WPA The WPA two-phase authentication Changes to Wireless Access PointsChanges to Wireless Network Adapters The new WPA information elementChanges to Wireless Client Programs 1000BASE-T List of Glossary Terms802.1Q 802.3Dynamic Host Configuration Protocol User Manual for the NETGEAR WGE111 Wireless Game AdapterGlossary DHCPInternet service provider User Manual for the NETGEAR WGE111 Wireless Game AdapterNetwork Address Translation User Manual for the NETGEAR WGE111 Wireless Game AdapterWindows Internet Naming Service User Manual for the NETGEAR WGE111 Wireless Game AdapterGlossary WINSGlossary User Manual for the NETGEAR WGE111 Wireless Game AdapterNumerics Index