Product Registration and Support | NETGEAR XAV5501-100NAS instruction

3. Troubleshooting		3
3. Troubleshooting

This chapter provides information about troubleshooting your XAV5501 Powerline AV+ 500 Adapter.

Product Registration and Support

Thank you for selecting NETGEAR products.

After installing your device, locate the serial number on the label of your product and use it to register your product at http://www.netgear.com/register. Registration is required before you can use our telephone support service. Registration via our website is strongly recommended.

Product updates and Web support are always available at: http://support.netgear.com.

Basic Functioning

After you turn on power to the XAV5501, the following sequence of events should occur:

1.When power is first applied, verify that the Power LED is on.

2.After approximately 10 seconds, verify that:

a.The Power LED is solid green.

b.The Powerline LED is lit.

c.The Ethernet LED on the Powerline XAV5501 Adapter lights or blinks.

Appendix 21

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NETGEAR XAV5501-100NAS, XAVB5501-100NAS user manual Product Registration and Support, Basic Functioning

Contents

XAV5501 Powerline AV+ Adapter Trademarks Technical SupportStatement of Conditions Revision History Contents How the Powerline AV+ 500 Adapter Fits in Your Network Installation and Basic Configuration Powerline XAV5501 Adapter Features LED and Feature DescriptionsXAV5501 Product Label Model Number Feature Descriptions Prepare for Installation Installing Your Powerline XAV5501 Adapter Connecting the XAV5501 to a Router Connecting a Powerline AV+ 500 Adapter to the Router Adding Adapters to Your Network To add Powerline adapters Set the Encryption Key Understanding Powerline Network Security To set a private encryption key To install the XAV5501 Powerline Utility Installing the XAV5501 Powerline Utility Navigate to Start Programs Netgear Netgear Powerline Utility Powerline Utility Screen Powerline Utility main screen Change the Name of a Powerline Device To name any Powerline device in your Powerline network Turn LEDs On or OffSet Encryption Keys Set Up Quality of Service QoS To set the Encryption Key for the Powerline networkClick Apply Security to Selected Devices To prioritize by general application type QoS Setup screen Using the XAV5501 Powerline Utility Reset a Device to Factory Settings Add a Device to a Powerline NetworkTo reset to factory defaults Security Icon To add a device from a locally connected computerClick the Apply Security to Selected Devices button Click the Use Default Encryption Key button Return to the Default Network Encryption Key Basic Functioning Product Registration and Support LED and Feature Troubleshooting LED Troubleshooting Tips Problems after Changing the Network Encryption Key Supplemental Information Technical Specifications Electromagnetic Emissions Safety Information Appendix A. Supplemental Information Notification of Compliance Netgear Powerline Products FCC Requirements for Operation in the United States Regulatory Compliance Information FCC Declaration Of Conformity GPL License Agreement Index Index