LED Troubleshooting Tips | NETGEAR XAVB5501-100NAS, XAV5501-100NAS

XAV5501 Powerline AV+ 500 Adapter User Manual

LED Troubleshooting Tips

Table 1. LED and Feature Troubleshooting

Table 2.

Problem	Recommendation

Power LED is off.	Make sure that power is supplied to the electrical outlet, and the Powerline
	device is not plugged into an extension cord, power strip, or surge protector.

Power LED is amber.	The adapter enters power saving mode if the Ethernet port is not linked for
	more than 10 minutes. It goes back to normal mode when the Ethernet port
	is linked.

Powerline LED is off.	The Powerline devices cannot find each other. Make sure that the Powerline
	devices are plugged into outlets with power, and that they use the same
	network encryption key.
	• Move the Powerline device to a location closer to the computer or
	devices.
	• If you have set up network security, make sure that all Powerline devices
	are using the same encryption key.
	• If the problem occurred after you changed the network encryption key,
	reset each device to its factory default settings.

Ethernet LED is not	There is no data traffic. Make sure that:
blinking.	• Your router and modem are switched on.
	• The Ethernet cable that came in the box is working and securely
	connected to the Powerline adapter port and a router LAN port.
	• The PC connected directly to the router can access the Internet.
	• Press the Reset button on each device for 1 second to return the
	Powerline adapter to its factory default settings

Problem using the Reset or	The Factory Reset and Security buttons are located on the side panel of the
Security button.	Powerline AV Ethernet Adapter.
	• Pressing the Reset button longer than 2 seconds does not reset the
	device.
	• Pressing the Security button longer than 2 seconds does not activate
	security.
All LEDs are off when	Use the Powerline utility to see if the LEDs are turned off via the software. If
plugged into the AC line.	so, then use the Powerline utility to turn them back on.

22 Appendix

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NETGEAR XAVB5501-100NAS, XAV5501-100NAS user manual LED Troubleshooting Tips, LED and Feature Troubleshooting

Contents

XAV5501 Powerline AV+ Adapter Statement of Conditions Technical SupportTrademarks Revision History Contents Installation and Basic Configuration How the Powerline AV+ 500 Adapter Fits in Your Network LED and Feature Descriptions Powerline XAV5501 Adapter FeaturesXAV5501 Product Label Model Number Feature Descriptions Installing Your Powerline XAV5501 Adapter Prepare for Installation Connecting a Powerline AV+ 500 Adapter to the Router Connecting the XAV5501 to a Router To add Powerline adapters Adding Adapters to Your Network Understanding Powerline Network Security Set the Encryption Key To set a private encryption key Installing the XAV5501 Powerline Utility To install the XAV5501 Powerline Utility Powerline Utility Screen Navigate to Start Programs Netgear Netgear Powerline Utility Change the Name of a Powerline Device Powerline Utility main screen Turn LEDs On or Off To name any Powerline device in your Powerline networkSet Encryption Keys To set the Encryption Key for the Powerline network Set Up Quality of Service QoSClick Apply Security to Selected Devices QoS Setup screen Using the XAV5501 Powerline Utility To prioritize by general application type Add a Device to a Powerline Network Reset a Device to Factory SettingsTo reset to factory defaults To add a device from a locally connected computer Security IconClick the Apply Security to Selected Devices button Return to the Default Network Encryption Key Click the Use Default Encryption Key button Product Registration and Support Basic Functioning LED Troubleshooting Tips LED and Feature Troubleshooting Problems after Changing the Network Encryption Key Technical Specifications Supplemental Information Safety Information Electromagnetic Emissions Appendix A. Supplemental Information Netgear Powerline Products Notification of Compliance Regulatory Compliance Information FCC Requirements for Operation in the United States FCC Declaration Of Conformity GPL License Agreement Index Index