4.The following information must be included on the packing slip:
A.Reason for return
B.Date and place of purchase
C.Installation date
D.Returned unit serial number
E.Description of problem
F.Return Authorization Number
6.2HOW TO RETURN PRODUCTS FOR “OUT OF WARRANTY” REPAIR
Following expiration of the warranty period, the owner is financially obligated to pay for any repairs which are required. The owner may either return their product to their dealer and the dealer will take care of it, or, they may work with Electrophysics directly. If you choose to deal directly with Electrophysics, you may contact us through the phone number and address provided on the contact sheet at the end of this booklet.
You are required to provide the following information:
1)Model and serial number of product
2)Your shipping address
3)Your billing address (if different)
4)Your fax and telephone numbers
5)Description of the failure
6)Name of the point of contact
You will be asked for payment of an evaluation fee prior to beginning work. Following evaluation, when the extent of the repairs is known, someone will contact you and estimate the total cost of the repair. If you choose not to have the repair completed, you will still be liable for the evaluation fee. If you choose to authorize the repair, the equipment will be repaired and returned following receipt of payment.
