
Troubleshooting
Problem | Cause/Solution | A |
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Flash does not fire | • Flash is off. |
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| • Some scene modes that cannot turn on flash |
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| are selected. |
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| • Dmode is selected. |
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| • Continuous or BSS is selected for |
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| Continuous in shooting menu. |
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Optical zoom cannot be used | Optical zoom cannot be used while recording |
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| movies. |
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Digital zoom cannot be used | Digital zoom is not available when shooting in |
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| b(Portrait), e(Night portrait), or k(Close |
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| up) scene mode, when shooting in |
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| portrait mode, or before movie recording |
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| begins. |
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No sound when shutter is | • Off is selected for Sound settings>Shutter |
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released | sound in setup menu. |
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| • Continuous or BSS is selected for |
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| Continuous in shooting menu. |
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| • d(Sports scene mode) or l(Museum |
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| scene mode) is selected. |
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| • Dmode is selected. |
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| • The speaker is obstructed. |
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• Off is selected for AF assist option in camera |
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light | setup menu. |
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| some modes. |
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Pictures appear smeared | Lens is dirty. Clean lens. |
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Colors are unnatural | White balance does not match light source. | Technical | |
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Randomly spaced bright pixels | Shutter speed too slow. Noise can be reduced by: |
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(“noise”) appear in image | • Using flash |
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| • Specifying a lower ISO sensitivity setting | Notes | |
| • Using a scene mode which has noise | ||
| reduction ability |
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Pictures are too dark | • Flash is off. |
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(underexposed) | • Flash window is blocked. |
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| • Subject is beyond flash range. |
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| • Adjust exposure compensation. |
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| • Apply |
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| the ISO sensitivity. |
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| • Subject is backlit. Select o(Backlight scene |
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| mode) or use fill flash. |
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