Troubleshooting
If the camera fails to function as expected, check the list of common problems below before consulting your retailer or
Power, Display, Settings Issues
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| • Wait for recording to end. |
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| • If the problem persists, turn the camera off. |
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| If the camera does not turn off, remove and |
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| The camera is on | reinsert the battery or batteries or, if you are |
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| using an AC adapter, disconnect and reconnect |
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| but does not | – | |
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| the AC adapter. | ||
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| respond. |
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| Note that although any data currently being |
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| recorded will be lost, data that have already been |
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| recorded will not be affected by removing or |
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| disconnecting the power source. |
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| The camera |
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| cannot be turned | The battery is exhausted. | |
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| on. |
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| • The camera automatically turns off to save power | |
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| (auto off function). |
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| The camera turns | • The camera and battery may not work properly at | |
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| off without | low temperatures. |
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| warning. | • The inside of the camera has become hot. Leave | – |
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| the camera off until the inside of the camera has |
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| cooled, and then try turning it on again. |
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| • The camera is off. | |
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| • The camera automatically turns off to save power | |
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| (auto off function). |
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Technical |
| The monitor is | • The flash lamp flashes while the flash is charging. | – |
| Wait until charging is complete. |
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| blank. |
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| • The camera is connected to a TV or computer. | – | |
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| • The camera and smart device are connected | – |
Notes |
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| using a |
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| operated by remote control. |
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| The camera | The camera may become hot when used for an |
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| extended period of time to shoot movies or send | – | |
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| becomes hot. | images, or when used in a hot environment; this is | |
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| not a malfunction. |
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