Troubleshooting, Answering calls, Messages | Nokia 3595 manual

Troubleshooting

20 Troubleshooting

This section provides a table that lists some of the most commonly encountered

problems and provides possible causes and solutions.

	Problem	Possible cause	Possible solution

		The charger and the phone are	Securely connect the charger to
	My phone isn’t charging.	not properly connected.	the phone.

		The charger is not properly	Make sure that the charger is
		The charger is not properly	Make sure that the charger is
		plugged in.	plugged in correctly.

	My phone isn’t making/	The battery is not charged.	Charge the battery.

		The signal strength is poor.	If you are indoors, move toward
	answering calls.	The signal strength is poor.	If you are indoors, move toward
			a window.

		You don’t have voice mail	Call your wireless service
		service.	provider.

		You have not set up your voice	Call your wireless service
		mailbox with your service	provider.
		provider.
	I can’t listen to my voice
	I can’t listen to my voice	You have not saved your voice	Refer to “Use voice features” on
	messages.	mail number in your phone.	page 61.

		The voice mail number you have	Call your wireless service
		saved is incorrect.	provider.

		You have forgotten your	Call your wireless service
		password or are entering it	provider.
		incorrectly.

154	Copyright © 2003 Nokia

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Nokia 3595 Troubleshooting, Answering calls, Messages, Problem Possible cause Possible solution, My phone isn’t making

Contents

Information Numbers Where to find? Nokia User Guide Legal Information Contents Menu Personalize your phone 131 134 For your safety Backup Copies Connecting to Other DevicesWATER-RESISTANCE Calling Nokia 3595 User Guide Talk key Scroll down key Power key Earpiece Nokia 3595 phone at a glanceDisplay screen Scroll up key End key Number keys Star key Welcome and quick guide GET the Most OUT of this GuideUnderstand the terms Scroll down key Look for updates Follow graphic cluesClue What it means Bold GET Started with the Quick Guide Menu Shortcuts Press Menu followed by the menu numbers10-1 10-2 Understand Wireless Network Services Learn about Accessibility SolutionsAccessible features Access alternate formats TTY/TDD Adapter HDA-9 LPS-3 Mobile Inductive LoopsetWhat YOU will Need Contact Nokia Shared MemoryPhone type Phone model Register Your Phone Have the phone or accessory availableNewsletters Install the SIM Card Before you begin Install the Battery Replace the back cover Battery Notes Charge the BatteryDisconnect the charger from the phone SET UP Your Headset Remove the BatteryConnect the headset Use the headset Remove the SIM Card Switch on Your Phone About your phoneBack cover Antenna area About the Start Screen About the AntennaNot touching About Indicators and Icons IndicatorsIndicator Icons Incoming voice calls are being forwarded to another number Icon What it means Check the signal strength Make and answer callsMake a Call Use the keypad Adjust the earpiece volume during a call END a CallAnswer a Call Caller ID Redial the LAST-DIALED Number Silence AN Incoming CallDial any of the twenty last-dialed numbers Scroll BAR MenuAbout Menu Shortcuts List of Menu Shortcuts Menu Nokia 3595 User Guide Phone settings 1 Language Accessory settings 1 Headset Game downlds. depends on network availability Services SIM services Press Contacts Contact List MenuThese options may be available, depending on your SIM card ABC Mode Enter letters and numbersAdd letters Key Characters Enter spaces and punctuation Delete mistakesChange letter case Enter numbers 123 Mode Predictive Text InputSelect a language and turn on predictive text Press Menu 01-1-1 Messages Text messages Create message Write words using predictive text Turn off predictive textAdd a new word to the dictionary For N For o For k Insert symbols Use predictive text shortcutsInsert numbers Write compound words Use the contact list Save NAMES, NUMBERS, and E-MAIL Addresses Quick SaveSave a number only Enter the phone number Press and hold Options Save an e-mail address Save a name and number while in a callEdit Names Edit Numbers ADD Text EntriesFind Contact Names in the Contact List Use scroll keys to find a name Phone feature Phone MemoryPhone memory and SIM memory SIM memory Switch between memory types Check contact list memory statusContact list is full Delete Contact Names and Numbers Delete a stored name Delete entire contact list contentCannot be undone Check call history Check MISSED, RECEIVED, or Dialed Calls Choose Options in Call Lists Clear Call ListsPress Menu 2-4 Call log Delete recent call lists Choice What it does USE Call Timers View the life timerReset call timers to zero Two phone lines Show call timer during a call Show call timer after callUSE the Message Counter Turn on Summary After Call Message DetailsSend e-mail Delete Manage Call Costs Check Data CallsCheck the data counter Clear the data counter Check the connection timer Clear the connection timerPress Menu 2-8 Call log Gprs connection timer Time is displayed in hhmmss format USE IN-CALL Options Advanced calling featuresDuring a call, press Options to see the in-call menu Switch Between TWO Calls in Progress Press Menu 4-3-1 Settings Call settings Automatic redialMake a new call Make AN International Call USE 1-TOUCH Dialing USE Network Services USE Anykey Answer Forward your calls Press Menu 4-6-1 Settings Network services Call forwardingActivate Call Forwarding Cancel Call Forwarding ACTIVATE/CANCEL Call WaitingSelect a system Use call waiting Switch Between Calls Confirm Call Waiting StatusAnswer a Waiting Call Reject a Waiting Call Make a conference call Talk Privately with a ParticipantDrop a Participant from the Conference Call While in a conference call, press Options Transfer a call Use voice features About Voice MailSave the voice mailbox number Scroll to Voice mailbox number, then press Select Voice mail indicators Work with two phone linesListen to your voice messages USE Voice Dialing Using voice tags Make a call using voice recognitionAdd a voice tag to a contact list entry Listen to a voice tag USE Voice Commands Add a voice tag for a commandAudible signal bar Audible battery bar Change a voice tag Work with an existing voice command tag Play Back Voice Command TagsChange Voice Command Tags Delete Voice Command Tags Audible Alerts Set up audible alertsAudible Alert One Beep Two Beeps Personalize your phone ProfilesSelect a profile Customize a profile Vibrating alert Message alert toneTone Keypad tones Accessory Settings Set the default profilePress Menu 4-7 Settings Accessory settings Set a timed profile Set up the car profile SET UP Automatic AnswerSET UP Lights Press Menu 4-7-2 Settings Accessory settings Handsfree Set up the TTY/TDD profile Set up the loopset profilePress Menu 4-7-3 Settings Accessory settings Loopset Make a TTY/TDD Call Polyphonic Sound Midi Download Ringing TonesNotification of received ringing tone Receive a TTY/TDD Call Listen to received ringing tones Save received ringing tonesDiscard received ringing tones Choose the Display Language SET UP the Time and Date Delete a welcome noteActivate Help Text Select the time format Press Menu 4-2-2 Settings Time and date settings Date Display the clockSet the date format Set the date Set automatic update of date and time USE the GalleryUse memory status Press Back View a Folder Open the GalleryPress Menu 5 Gallery ADD a Folder Delete a FolderRename a Folder Folder deleted appears Press Menu 4-5-1 Settings Display settings Wallpaper Color schemesScreen saver Select Wallpaper Screen Saver Timeout Display brightnessUSE Caller Groups Add contacts to a caller group Assign a ringing tone to a caller group Rename a caller groupAssign group graphic View a Received Graphic Change XPRESS-ON Color Covers Restore Factory SettingsRemove the back cover Remove the phone from the front cover Change the keypad Replace the new front cover Press Menu 4-4-2 Settings Phone settings Automatic keyguard Manage phone securityLock the Keypad Keyguard Automatic Keyguard About Security Codes PIN Codes Change your PIN or PIN2 code Set PIN code requestPUK Codes Press Menu 4-7-3 Settings Security settings Fixed dialing Security CodeChange the security code USE Fixed Dialing About the restriction password Contact your service provider for the restriction passwordAdd numbers to the fixed dialing list Restrict Calls SET UP a Closed User Group Change your restriction passwordTurn closed user group on/off Message Settings Communicate with mobile MessagesSave your message center number Scroll to Message center number, then press Select Set the message mode Adjust font size Choose other message settings Send text messages Send and Receive Text MessagesEnter a message Send messages to multiple recipients Save messages in sent itemsResend a message from sent items Read a new text message Read a new text message later Read linked messagesChoose text message options Reply Communicate with E-MAIL Define an e-mail sending profile Send an e-mail messageFrom the Messages Menu Press Menu 01-1-3 Messages Text messages Create e-mail Receive an e-mail message Store MessagesSave a message to a folder From the Contact List My folders Move a message to a folder Delete MessagesDelete a single message Delete all messages in a folder Send picture messages Send and Receive Picture MessagesPress Menu 01-1-6 Messages Text messages Templates Attach a picture to a text message Receive picture messagesRead a new picture message later Save picture messages Define MMS settings Save picture messages with edited textReceive Multimedia Messages MMS Message receiving limitations Allow Multimedia Reception Block ALL MessagesAllow Advertisements Block Advertisements About Connection Settings View a multimedia messageDiscard a multimedia message Choose multimedia message options USE the Service Command Editor USE the Info Message ServiceProvider Your WAP browser Technology backgroundWAP Gprs Service provider’s role SET UP for BrowsingYou use the Services menu to connect to the mobile Internet Press Menu 11 Services USE Browser Options General guidelines for using the phone keysNavigate the Mobile Internet Examples of mobile Internet sites Active link appears as a highlighted word USE Bookmarks Set a bookmarkSet a bookmark while browsing Disconnect from the Mobile Internet Security Issues Clear the cache memoryAbout authority certificates Clear the Cache While Browsing Gprs Set up the Gprs connection Receive a call while online Make a call while online Make an emergency call while online Your personal digital assistant USE the CalendarView the calendar Select a day Enter a Call Note Enter a ReminderEnter a Birthday Note View calendar notes Enter a Meeting Note USE the Alarm Clock Set the alarm clockManage the alarm Turn off the alarm clock Send a business card as a short text message Share Business CardsReceive a business card Add, subtract, multiply and divide USE the CalculatorPress Menu 9-1 Extras Calculator Use the square and square root functions Convert currencyMake a TO-DO List SET the Exchange Rate Add a to-do note Use predictive text for quick note entryUSE the Stopwatch Measure time Stop the Split Timer Stop the LAP TimerMeasure split time Measure lap time View times Delete timesDelete ALL Times Delete Times ONE by ONE Choose other stopwatch options Synchronize Your Contacts and CalenderBefore you begin Choice Function Automatic configuration Active Internet SYNC. SettingsPress Menu 10-1-2 Connectivity Synchronize Settings CUSTOM. Active Internet Sync Press Yes and the synchronization begins Start the synchronization processPress OK to return to the start screen Adjust game settings Fun and gamesGame Rules Start a new game Game control AIR GlideBowling Backgammon Game downloads Delete gamesPress Menu 7-2 Games Game downlds. and press Select Launch an application Check available memoryDownload an application Press Menu 8-1 Applications Select app Web access Choose other application optionsOpen Choices include Ask first , Allowed , and Not allowed Reference information BATTERIES, CHARGERS, and AccessoriesCharging and discharging Traffic safety Important Safety InformationRemember road safety always comes first Operating environment Electronic devicesPacemakers Hearing Aids Other medical devices VehiclesPotentially explosive atmospheres Posted Facilities 140 Copyright 2003 Nokia To make an emergency call Certification Information SAR Nokia 3595 User Guide 143 Care and Maintenance Accessories Battery InformationFEW Practical Rules for Accessory Operation Charging times Battery option Talk time Standby time Chargers and Other AccessoriesStandby and talk times Rapid Travel Charger ACP-8 Standard Travel Charger ACP-7Travel Charger ACP-12 Mobile Charger LCH-12 Mobile Charger LCH-9Compact Desktop Charging Stand DCV-10 Battery Charging Stand DDC-1 Headset Kit HDC-5 Headset Kit HDE-2 See Set up your headset on page 16 for more detailsBoom Headset HDB-5 Retractable Headset Kit HDC-10 Express Car Kit CARK-125 Full Car Kit CARK-134 There is no optional privacy handset for the Full Car Kit Technical information GSM Troubleshooting Problem Possible cause Possible solutionAnswering calls Messages Nokia One-Year Limited Warranty Melbourne, FL Nokia 3595 User Guide 157 158 Copyright 2003 Nokia Nokia 3595 User Guide 159 160 Copyright 2003 Nokia Appendix a Message from the Ctia Guide to Safe and Responsible Wireless Phone Use Wireless Phone Safety Tips Nokia 3595 User Guide 163 164 Copyright 2003 Nokia Food and Drug Administration To all users of mobile phones Appendix B Message from the FDA What is FDAs role concerning the safety of wireless phones? What kinds of phones are the subject of this update? What are the results of the research done already? 168 Copyright 2003 Nokia What about children using wireless phones? Where can I find additional information? Numerics IndexLaunch, open 134 audible alerts Icon 22 caller groups Use bookmarks 113 browser options 111 business cardsFind names 41 make a call 23 menu 33 options Gprs Receive a call while online Loopset 10 profile Default memory for contact listAvailable for names in contact Clear the cache 114 security issues 114 sign off Message center number 92 message modeCheck text messages 96 check voice mail PIN code Play Midi tone Polyphonic sound Power button Set up 92 use Gprs Wireless Internet usage 50 troubleshootingReading 96 resending End a call 73 make a call 72 receive a call User guide conventions Voice commands 64 voice dialing Earpiece 20 increase 24 keypad tones