20. Troubleshooting

This section provides a table that lists some of the most commonly encountered problems and provides possible solutions.

Problem

Possible cause

Possible solution

 

 

 

My phone isn’t

The charger and the

Securely connect the

charging.

phone are not properly

charger to the phone.

 

connected.

 

 

 

 

 

The charger is not

Make sure that the

 

properly plugged in.

charger is plugged in

 

 

correctly.

 

 

 

My phone isn’t

The battery is not

Charge the battery.

making/answering

charged.

 

calls.

 

 

The signal strength is

If you are indoors, move

 

 

poor.

toward a window.

 

 

 

I can’t listen to my

You don’t have voice

Call your wireless service

voice messages.

mail service.

provider.

 

 

 

 

You have not set up your

Call your wireless service

 

voice mailbox with your

provider.

 

service provider.

 

 

 

 

 

You have not saved your

Refer to “Voice mail++”

 

voice mail number in

on page 34.

 

your phone.

 

 

 

 

 

The voice mail number

Call your wireless service

 

you have saved is

provider.

 

incorrect.

 

 

 

 

 

You have forgotten your

Call your wireless service

 

password or are entering

provider.

 

it incorrectly.

 

 

 

 

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Nokia 8290 manual Troubleshooting