Troubleshooting

7 Troubleshooting

This chapter informs you how to correct the most common problems you may encounter when using your gateway. If you cannot find a solution to the problem, contact your ISP or the store from which you bought the gateway.

WARNING

Do not try to repair the gateway yourself. The gateway does not contain any user-serviceable parts. Do not open or remove the gateway covers. There are dangerous voltages inside the gateway.

Problems indicated by the front panel lights

Front

Status

Description

Solution

panel

 

 

 

 

light

 

 

 

 

 

 

 

 

 

PWR

Off

Power is off.

1.

Switch the power on.

 

 

 

2.

Check the power cable.

 

 

 

 

 

STA

Solid red

Hardware malfunction

1.

Switch the power off.

 

 

 

2.

Pull the power cord out of the wall socket.

 

 

 

3.

Contact your ISP's help desk.

 

 

 

Note that during startup the red STA indicator blinks.

 

 

 

This is normal.

 

 

 

 

 

WLAN (MW

Off

No active WLAN

1.

Check the WLAN card instructions of the gateway

models

 

clients (PC's, laptops

 

and of the client.

only)

 

etc.) in range

2.

Bring your WLAN client closer to your gateway.

 

 

 

 

 

 

3.

Check your WLAN client installation and settings

 

 

 

 

(radio channel, network name, etc.). See the

 

 

 

 

WLAN client's user manual for further assistance.

 

 

 

 

 

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Nokia DSL Gateway High-Speed Internet Connection manual Troubleshooting, Sta

DSL Gateway High-Speed Internet Connection specifications

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