20Using the telset configuration interface

•Personal programming, to change functions related to how the telephone works, is available to anyone through the Feature button on the telephone.

User access to the FEATURE**CONFIG interface

User identification and user passwords are required to access the telset configuration menus (FEATURE **CONFIG). Although there are a set of default user IDs and passwords, for security purposes it is recommended strongly that these be changed as part of the initial startup activities. Also, it is recommended that each user has a unique user ID and password. This allows for more accurate usage tracking.

User identification and passwords for the telset interface are defined either in the Element Manager or by using the FEATURE 9*8 telset administration menu, see “Using FEATURE 9*8 for initial configuration” on page 12, which is only accessible to users with administrator (Installer) privileges.

There are four levels of user access for the telset telephony configuration menus. These are described in the Table 1. Refer to the system administration information for the Element Manager for information about assigning these access privilege levels to users. Refer to “Activating user accounts and changing passwords” on page 15 through that interface.

A user with Installer or System coordinator+ privileges can also use the Password heading in this menu to change passwords for each privilege level.

Table 1 User access privileges

Access privilege levels

Description of access

Installer

Has full access to all telset menus, including FEATURE 9*8.

System coordinator+

Has full access to all telset telephony menus relating to telephony

 

system or device set up.

System coordinator

Has more limited access to telset telephony menus relating to

 

telephony system and device set up. For example, this level of user

 

cannot define trunks.

Basic

Has access limited to changing DN record information.

Debug

 

In addition, there are two default telset access passwords for the voicemail and call center telset menus. Refer to the BCM50 Administration Guide (NN40020-600) for details.

NN40020-604

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Nortel Networks BCM50 2.0 User access to the FEATURE**CONFIG interface, Access privilege levels Description of access
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BCM50 2.0 specifications

Nortel Networks BCM50 2.0 is a versatile and compact communication solution designed for small to mid-sized businesses. It delivers a mixture of traditional and digital telephony capabilities combined with advanced data technologies. This unified platform enables seamless communication, enhancing productivity while ensuring cost-effectiveness.

One of the standout features of the BCM50 is its robust call handling capabilities. With support for up to 50 users, it can efficiently manage calls and provide features such as voicemail, automated attendants, and call routing. This not only simplifies daily operations but also improves customer service by reducing wait times and enhancing call quality.

Incorporating Voice over IP (VoIP) technology, the BCM50 allows businesses to leverage the internet for voice communications. This not only decreases communication costs but also enables scalability, as adding new users and services can be done with minimal physical infrastructure changes. The built-in IP telephony ensures high-quality voice performance and reliability.

The system's diverse connectivity options are another highlight. It supports both traditional telephone lines and modern SIP trunking services. This flexibility allows businesses to choose the best communication channels, maximizing efficiency and minimizing overhead expenses. The BCM50 also offers integrated telephony features, ensuring that businesses can seamlessly transition between different modes of communication without any disruption.

Nortel's BCM50 comes pre-loaded with a variety of applications for collaboration and productivity enhancement. Features like conferencing, presence management, and mobile integration cater to the needs of today’s dynamic work environments. These applications not only foster collaboration among employees but also facilitate remote work, making it easier for teams to stay connected no matter their location.

The BCM50 is equipped with user-friendly interfaces that streamline configuration and management. Administrators can easily manage voicemail, user settings, and system configurations through an intuitive web portal. This accessibility reduces the burden on IT resources, allowing businesses to focus on core operations rather than technical support.

Durability and security are also critical characteristics of the BCM50. Built on Nortel's reliable platform, this communication system ensures a high level of performance even in challenging conditions. Additionally, security features like encryption and secure access protocols safeguard sensitive business communications, making the BCM50 a trusted choice for organizations prioritizing data protection.

In summary, Nortel Networks BCM50 2.0 stands out as a comprehensive communication solution for small to mid-sized businesses. Its combination of traditional and VoIP technologies, flexible connectivity options, user-friendly management, and strong security measures make it an ideal choice for organizations looking to enhance their communication capabilities. Whether for improving customer service or optimizing internal collaboration, the BCM50 provides the tools businesses need to thrive in a competitive landscape.
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