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Nortel Networks BCM50 2.0 manual Related publications, How to get Help

Models: BCM50 2.0

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Related publications

8Getting started with BCM

Related publications

Related publications are listed below. To locate specific information, you can refer to the Master Index of BCM50 Library (NN40020-100).

Keycode Installation Guide (NN40010-301)

CallPilot Telephone Administration Guide (NN40090-500)

BCM50 Administration Guide (NN40020-600)

How to get Help

This section explains how to get help for Nortel products and services.

Getting Help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:

http://www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. More specifically, the site enables you to:

•download software, documentation, and product bulletins

•search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues

•sign up for automatic notification of new software and documentation for Nortel equipment

•open and manage technical support cases

Getting Help over the phone from a Nortel Solutions Center

If you don’t find the information you require on the Nortel Technical Support Web site, and have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following Web site to obtain the phone number for your region:

http://www.nortel.com/callus

Getting Help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to:

NN40020-604

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Nortel Networks BCM50 2.0 manual Related publications, How to get Help, Getting Help from the Nortel Web site

Contents

BCM50 Telset Administration Guide BCM50Business Communications Manager Document StatusStandard Document Number NN40020-604 Document VersionCopyright 2006 Nortel Networks, All Rights Reserved TrademarksContents Administration telset interfacesUsing the telset configuration interface Contents4 Contents NN40020-604“Symbols and conventions used in this guide” on page “Related publications” on page “How to get Help” on pageGetting started with BCM About this guideSymbols and conventions used in this guide Acronymsitalic text FEATUREHOLD RELEASEHow to get Help Getting Help over the phone from a Nortel Solutions CenterGetting Help from a specialist by using an Express Routing Code Keycode Installation Guide NN40010-301Getting started with BCM Getting Help through a Nortel distributor or resellerBCM50 Telset Administration Guide 10 Getting started with BCM NN40020-604Administration telset interfaces Initial setup telset menus“Initial setup telset menus” on page “Using FEATURE 9*8 for initial configuration” on pagerestart your system. See “System restart” on page Using FEATURE 9*8 for initial configurationLogging in to the F9*8 interface When a user enters an incorrect password, the system provides a display indicating that there is an entry error. If the user tries repeatedly to enter an invalid username or password, the system locks the user account. The user can wait until the lockout timer releases the account, or the account can be released through this telset menu by a user with administration privileges or through the Element Manager by a user with administration privileges. The lockout timer and the lockout release can be configured in the Element Manager Entering keycodes and feature settings Activating user accounts and changing passwords Viewing or entering IP network information16 Administration telset interfaces Figure 5 Viewing or setting the IP network informationFigure 5 shows the layout for IP Address NN40020-604System restart Warning Restarting the system interrupts system serviceAdministration telset interfaces BCM50 Telset Administration Guide18 Administration telset interfaces NN40020-604Programming with the telset telephony interface Using the telset configuration interfaceCall Pilot Telephone Administration Guide NN40090-500 Description of access User access to the FEATURE**CONFIG interfaceAccess privilege levels Using a digital phone to navigate “Using a digital phone to navigate” on page“Using an IP phone to navigate the menus” on page Programming telephonesUsing an IP phone to navigate the menus See Figure22 Using the telset configuration interface 7316E programming indicatorsWhat the navigation headings and directions mean Activating menu prompts24 Using the telset configuration interface Figure 11 Display and buttons, digital phoneShow line COPY Figure 12 Display and buttons, IP phone“Terminals and Sets” on page “Lines” on page “Services” on page Top-level menu of the telset telephony configuration treeAbout the FEATURE **CONFIG menu system “System programming” on page “Telco features” on page “Hardware” on page “Maintenance” on page “Usage metrics” on pageTerminals and Sets “System speed dials” on page “Time and Date” on pageFigure 14 Terminals and Sets Sheet 1 of Using the telset configuration interfaceBCM50 Telset Administration Guide NN40020-604 28 Using the telset configuration interfaceFigure 15 Terminals and Sets Sheet 2 of Figure 16 Terminals and Sets Sheet 3 of Using the telset configuration interfaceBCM50 Telset Administration Guide NN40020-604 30 Using the telset configuration interfaceFigure 17 Terminals and Sets Sheet 4of Lines Using the telset configuration interfaceBCM50 Telset Administration Guide Figure 18 Lines Sheet 1 ofNN40020-604 32 Using the telset configuration interfaceFigure 19 Lines Sheet 2 of Services Using the telset configuration interfaceFigure 20 Services Sheet 1 of BCM50 Telset Administration GuideNN40020-604 34 Using the telset configuration interfaceFigure 21 Services Sheet 2 of Using the telset configuration interface Figure 22 Services Sheet3 of BCM50 Telset Administration GuideSystem speed dials 36 Using the telset configuration interfaceFigure 23 System speed dials NN40020-604Passwords COS passwords Call log passwords Hospitality passwordsSM silent monitor password Using the telset configuration interfaceTime and Date 38 Using the telset configuration interfaceFigure 24 Feature passwords NN40020-604Using the telset configuration interface Figure 25 Time and Date BCM50 Telset Administration GuideSystem programming 40 Using the telset configuration interfaceFigure 26 System prgming Sheet 1 of NN40020-604Figure 27 System prgming Sheet 2 of Using the telset configuration interfaceBCM50 Telset Administration Guide NN40020-604 42 Using the telset configuration interfaceFigure 28 System prgming page 3 of Figure 29 System prgming Sheet 4 of Using the telset configuration interfaceBCM50 Telset Administration Guide NN40020-604 44 Using the telset configuration interfaceFigure 30 System prgming page 5 of Figure 31 System prgming Sheet 6 of Using the telset configuration interfaceBCM50 Telset Administration Guide NN40020-604 46 Using the telset configuration interfaceFigure 32 System prgming Sheet 7 of Telco features Using the telset configuration interfaceFigure 33 Telco features BCM50 Telset Administration GuideHardware 48 Using the telset configuration interfaceFigure 34 Hardware Sheet 1 of NN40020-604Using the telset configuration interface Figure 35 Hardware page 2 of BCM50 Telset Administration GuideMaintenance 50 Using the telset configuration interfaceFigure 36 Maintenance Sheet 1 of NN40020-604BCM50 Telset Administration Guide Using the telset configuration interfaceFigure 37 Maintenance Sheet 2 of Usage metrics 52 Using the telset configuration interfaceFigure 38 Usage Metrics NN40020-604Index Numerics54 Index NN40020-604