Troubleshooting

 

Problem

Cause/Solution

A

 

Bright specks appear in images

Flash is reflecting off particles in air. Lower the

6, 29

 

taken with flash.

built-in flash or set flash mode to W(Off).

 

 

 

 

 

 

Flash does not fire.

• The built-in flash is lowered, or flash mode is

6, 29

 

 

set to W(Off).

 

 

 

• Some scene modes that cannot turn on flash

35

 

 

are selected.

 

 

 

• Sport continuous mode is selected.

46

 

 

• A feature that cannot be used with the flash is

58

 

 

selected.

 

 

Digital zoom cannot be used.

Digital zoom cannot be used in the following

 

 

 

situations.

 

 

 

• When Portrait or Night portrait is selected

36, 37

 

 

for Scene mode.

 

 

 

• When smart portrait mode is selected.

44

 

 

• When Multi-shot 16 is selected for

55

 

 

Continuous.

 

 

 

• When recording movies

73

 

Image mode not available.

• A feature that cannot be used with image

58

 

 

mode is selected.

 

 

 

• Available image modes differ according to the

51

 

 

current shooting mode.

 

 

No sound when shutter is

• Off is selected for Sound settings > Shutter

107

 

released.

sound in setup menu.

 

 

 

• Do not block the speaker.

4

 

AF-assist illuminator does not

• Off is selected for AF assist option in camera

106

Technical

light.

setup menu.

120

Images appear smeared.

Lens is dirty. Clean lens.

 

 

• AF-assist illuminator turns off automatically in

36-41

 

 

some scene modes.

 

Notes

 

 

 

Hues are unnatural.

White balance does not match light source.

53

 

 

Randomly spaced bright pixels

The subject is dark, so shutter speed is too slow

 

 

(“noise”) appear in image.

or ISO sensitivity is too high.

 

 

 

• Noise can be reduced by using flash.

29

 

 

• Select a lower ISO sensitivity.

56

 

Images are too dark

• The built-in flash is lowered, or flash mode is

6, 29

 

(underexposed).

set to W(Off).

 

 

 

• Flash window is blocked.

22

 

 

• Subject is beyond flash range.

29

 

 

• Adjust exposure compensation.

33

 

 

• Raise the ISO sensitivity.

56

 

 

• Subject is backlit. Select the Backlight scene

29, 41

 

 

mode, or set the flash mode to X(fill flash).

 

130