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Nortel Networks
NN43112-107 manual
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46 pages, 616.66 Kb
Nortel Communication Server 1000
IP Phone 1120E
Call Center User Guide
Title page
Contents
Main
Page
Revision history
Page
Contents
Page
About the Nortel IP Phone 1120E
Basic features
Page
Tele phone cont rols
Page
Page
Page
Page
Page
Telephone display
Page
Agent and Supervisor features
Logging in without Agent ID (for basic ACD)
Logging in with Agent ID (for Basic ACD or Contact Center Manager)
Page
Logging in using Multiple Queue Assignments (for Basic ACD)
Logging in with an Agent ID and MQA login options
Page
Using Default Login
Logging out
Agent features
Answering ACD calls
Using Call Forcing
Using Return to Queue on No Answer
Using Activity code
Using Emergency
Using Not Ready
Placing or answering non-ACD calls
Contacting your supervisor
Page
Page
Supervisor features
Using Answer Agent
Using the Agent key
Using Answer Emergency
Using Call Agent
Using Interflow
Using Night Service
Observing a call
Page
Terms you should know
Page
Page
Page
Page
Page
Index
A
B
C
D
Page
Page
Nortel Communication Server 1000
IP Phone 1120E
www.nortel.com
Call Center User Guide
