Agent features
25
To enable Call Forcing for headset users:
Using Return to Queue on No Answer
If a call is not answered, the call is sent back to the ACD queue, and the
your telephone is automatically placed in Not Ready state. To return to
the ACD queue, log in, or press the NotReady key.
Using Activity code
Use Activity code to record the types of activities you are performing.
To record activities:
1. Log in.
2. Replace the handset.
3. Press the Services key. Configure the
On-hook default path to
Headset Enabled.
1. When the Activity LCD indicator is
flashing, press the Activity key.
2. Use the dial pad to enter the Activity
code.
(Services)
Activity