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IP Phone
Nortel Networks
NN43112-107
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Terms you should know
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Contents
Main
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Revision history
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Contents
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About the Nortel IP Phone 1120E
Basic features
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Tele phone cont rols
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Telephone display
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Agent and Supervisor features
Logging in without Agent ID (for basic ACD)
Logging in with Agent ID (for Basic ACD or Contact Center Manager)
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Logging in using Multiple Queue Assignments (for Basic ACD)
Logging in with an Agent ID and MQA login options
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Using Default Login
Logging out
Agent features
Answering ACD calls
Using Call Forcing
Using Return to Queue on No Answer
Using Activity code
Using Emergency
Using Not Ready
Placing or answering non-ACD calls
Contacting your supervisor
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Supervisor features
Using Answer Agent
Using the Agent key
Using Answer Emergency
Using Call Agent
Using Interflow
Using Night Service
Observing a call
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Terms you should know
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Index
A
B
C
D
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Nortel Communication Server 1000
IP Phone 1120E
www.nortel.com
Call Center User Guide
