14Call Center Supervisor Guide
An example of retrieving an escalated request
You can program the Supervisor Help feature (≤·‚fl) to a memory button of your telephone, and press the programmed memory ≤·‚fl button to use Supervisor Help. For how to program a memory button see “Programming a memory button” on page 11.
1Launch the Supervisor Help feature by pressing ≤·‚flor the F906 memory button on your telephone.
Help aa? |
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| 2 The display shows the ID and name of the agent requesting help. |
INFO | YES | NO | Press YES to accept the help request |
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| or |
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| press INFO to see more information about the request |
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| or |
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| press NO to deny the request. This escalates the request, and the display |
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| shows the next help request, if there is one. |
3When the help session is complete, press ® to end the session.
For a missed request, the prompt “aa asked help” appears”.
After a missed request is viewed by a supervisor, it is not shown to any other supervisor.
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