SECTION SEVEN: Troubleshooting and servicing the 958 system

NOTE:

For 958’s still under warranty, field repairs aren’t authorized and will void the warranty! Please contact the Northstar Customer Service Department if you need clarification, or need assistance with having repairs done.

NOTE:

Before returning the 958 to the Northstar factory, to prevent delays, it is critical that you first obtain a Return Materials Authorization (RMA) number from the Northstar Service Department. If the 958 was purchased through a dealer, call the dealer with the 958 serial number so they can help you get an RMA number. Shipments without a proper RMA number will not be accepted.

CAUTION!

You may want to back-up any user-defined waypoints and routes before returning the 958 for repair. See the Northstar 958 Operator’s Manual for details.

The 958 is covered by a two-year hardware-only warranty, which, in summary, states that if the unit is returned to the factory by the owner or dealer during the warranty period, Northstar will repair or replace, free of charge, any part found to be defective due to faulty materials or workmanship if the system has been properly installed and hasn’t been abused. See the Limited Warranty Policy at the front of this manual for further details. The only cost to the owner will be the one-way shipping charges and any associated charges that may be imposed by the dealer. If you have overnight or second-day shipping requirements, before shipping the unit, please call the factory for turnaround time, freight charges, and payment arrangements.

The 958 should be shipped only in a properly designed carton with packing material, and to the Northstar factory at the following address: Northstar Technologies Service Department, 30 Sudbury Road, Acton, MA 01720 USA.

958 Installation Manual, Rev. A1

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NorthStar Navigation 800/628-4487, 978/897-6600 Section Seven Troubleshooting and servicing the 958 system
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978/897-6600, 800/628-4487 specifications

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