SECTION SEVEN: Troubleshooting and servicing the 958 system

Getting technical support

Contacting Northstar

After you’ve followed the instructions in this manual, if you need technical assistance or have any other service-related questions, you can contact the Northstar Service Department. Please be as complete and accurate as possible when describing the problem so that a service technician can research the problem and provide the quickest response. You can reach Northstar’s Service Department by email, fax, U.S. mail, or phone as described in Table 14 below. Northstar’s Service Department is available between 9:00 AM and 5:00 PM Eastern Time, Monday through Friday, excluding major holidays. To buy spare, replacement, or missing parts, and to get brochures and product information, contact the Northstar Sales Department.

NOTE:

Please have the 958’s serial number — available on the back or on the OPTIONS/SERVICE INFO screen — ready before

contacting Northstar’s Service Department.

TABLE 14: Contacting Northsta r

Email:

Service: service@northstarcmc.com

Sales: sales@northstarcmc.com

Fax:

Service: 978/897-1595

Sales: 978/897-7241

Telephone:

Main number: 978/897-6600 or 800/628-4487

U.S. mail:

30 Sudbury Road

Acton, MA 01720 USA

Website:

www.northstarcmc.com (you can send email to Northstar directly from this site, and access additional technical information and download manuals in PDF form under either the Manuals or Support links).

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NorthStar Navigation 800/628-4487, 978/897-6600 installation manual Getting technical support, Contacting Northstar
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978/897-6600, 800/628-4487 specifications

NorthStar Navigation is a leading provider of advanced navigation and communication solutions designed to enhance safety and efficiency for maritime operations. With a mission to deliver state-of-the-art technology, NorthStar offers a range of products and services tailored to meet the needs of various maritime applications, from commercial shipping to leisure boating.

One of the standout features of NorthStar Navigation systems is their high-precision GPS capabilities. Utilizing multi-frequency GNSS (Global Navigation Satellite System) signals, NorthStar provides accurate positioning information, which is crucial for safe navigation in complex marine environments. This accuracy is further enhanced by real-time differential corrections, ensuring that users receive the most reliable data.

In addition to GPS technologies, NorthStar Navigation integrates advanced AIS (Automatic Identification System) functionalities. This allows vessels to communicate their position, speed, and other critical data to nearby ships and shore stations, significantly enhancing situational awareness and collision avoidance. The user-friendly interface of NorthStar systems makes it easy for operators to monitor traffic patterns and make informed decisions.

Another key characteristic of NorthStar Navigation products is their robust environmental durability. Designed to withstand harsh marine conditions, NorthStar equipment is built to endure extreme temperatures, humidity, and saltwater exposure. This level of durability ensures long-term reliability, reducing maintenance costs and downtime for operators.

NorthStar also prioritizes user experience with intuitive touchscreen displays, allowing easy access to navigation data and system controls. The software interface is designed to be user-friendly, minimizing the learning curve for new users while providing experienced mariners with advanced tools to streamline their operations.

Furthermore, NorthStar Navigation emphasizes interoperability, ensuring their systems can seamlessly integrate with other marine technologies. This flexibility allows for easy upgrades and expansions, enabling users to customize their navigation solutions based on the evolving needs of their operations.

For a robust solution in maritime navigation, NorthStar Navigation stands out with its commitment to quality, advanced technology, and customer support. Whether you're navigating busy shipping lanes or exploring serene waterways, NorthStar provides the tools necessary for safe and efficient journeys on the water. For more information, users can reach NorthStar at 800-628-4487 or 978-897-6600, ensuring access to comprehensive support and service.
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