Manuals / NorthStar Navigation / Marine Equipment / Marine GPS System

NorthStar Navigation Troubleshooting and Servicing Your Marine GPS System - 800-628-4487

Models: 978/897-6600 800/628-4487

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SECTION SEVEN: Troubleshooting and servicing the 958 system

Hearing from you

Your feedback is important and helps Northstar ensure that this manual is a valuable resource for all marine technicians. Email your comments or suggestions about this manual to the following address: manuals@northstarcmc.com.

Using the Dealer Express web pages

Northstar dealers can get service information online by going to the Dealer Express area on Northstar’s website. Contact Northstar for your dealer password before clicking on the Dealer Express link. This area includes the following topics:

•service bulletins (for known issues and solutions)

•software update information (for new software features)

•service request form (for sending systems back)

•service status request form (for systems currently under repair)

•warranty registration form (for registering new products)

Obtaining software updates

Periodically, Northstar posts software-update addenda on its website (www.northstarcmc.com) under the Manuals link.

For dealers

Once Northstar has posted an addendum to its website, you can call the Northstar Sales Department to order the corresponding software update, or download the update from the Dealer Express area of the website.

For operators

958 operators should contact their respective dealer for software updates. Northstar does not recommend that operators install software updates. If an update is installed incorrectly by mistake, you may lose data and the 958 may not work properly. Software updates aren’t covered by the Northstar warranty.

Returning a 958 for service

958 repairs are performed only by authorized Northstar dealers or at the Northstar factory. Service includes a complete hardware and software check-out. For a system under warranty, shipping charges to the factory are the only cost for factory repair. The repaired 958 will be returned via prepaid economy ground freight (units returned overseas are chargeable). The 958 and any accessories returned for warranty repair that are determined to be without fault are subject to a handling charge.

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958 Installation Manual, Rev. A1

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NorthStar Navigation 978/897-6600 Hearing from you, Using the Dealer Express web pages, Obtaining software updates
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978/897-6600, 800/628-4487 specifications

NorthStar Navigation is a leading provider of advanced navigation and communication solutions designed to enhance safety and efficiency for maritime operations. With a mission to deliver state-of-the-art technology, NorthStar offers a range of products and services tailored to meet the needs of various maritime applications, from commercial shipping to leisure boating.

One of the standout features of NorthStar Navigation systems is their high-precision GPS capabilities. Utilizing multi-frequency GNSS (Global Navigation Satellite System) signals, NorthStar provides accurate positioning information, which is crucial for safe navigation in complex marine environments. This accuracy is further enhanced by real-time differential corrections, ensuring that users receive the most reliable data.

In addition to GPS technologies, NorthStar Navigation integrates advanced AIS (Automatic Identification System) functionalities. This allows vessels to communicate their position, speed, and other critical data to nearby ships and shore stations, significantly enhancing situational awareness and collision avoidance. The user-friendly interface of NorthStar systems makes it easy for operators to monitor traffic patterns and make informed decisions.

Another key characteristic of NorthStar Navigation products is their robust environmental durability. Designed to withstand harsh marine conditions, NorthStar equipment is built to endure extreme temperatures, humidity, and saltwater exposure. This level of durability ensures long-term reliability, reducing maintenance costs and downtime for operators.

NorthStar also prioritizes user experience with intuitive touchscreen displays, allowing easy access to navigation data and system controls. The software interface is designed to be user-friendly, minimizing the learning curve for new users while providing experienced mariners with advanced tools to streamline their operations.

Furthermore, NorthStar Navigation emphasizes interoperability, ensuring their systems can seamlessly integrate with other marine technologies. This flexibility allows for easy upgrades and expansions, enabling users to customize their navigation solutions based on the evolving needs of their operations.

For a robust solution in maritime navigation, NorthStar Navigation stands out with its commitment to quality, advanced technology, and customer support. Whether you're navigating busy shipping lanes or exploring serene waterways, NorthStar provides the tools necessary for safe and efficient journeys on the water. For more information, users can reach NorthStar at 800-628-4487 or 978-897-6600, ensuring access to comprehensive support and service.