• Disconnect and reconnect.
7. I cannot save files to my Ovation U727
• The Ovation U727 is not a standalone memory drive, a microSD card is required to take
advantage of the Removable Memory Feature.
• You must have Sprint Mobile Broadband installed before you are able to use the device
as a modem or to utilize the Removable Memory Feature.
8. Other issues
• Software Update expected time
The typical upgrade time to download the software and upgrade the Firmware and new
PRL on the device is on average 20 minutes.
• Limited user restrictions
The user must have admin privileges in order to be able to update the Software and
Firmware on the device.
• After upgrading to the latest Sprint Mobile Broadband, problem is still seen
Go to your Add or Remove Programs. Please check if an entry named Mobile Broadband
Drivers is there. If so, download latest compatible Sprint Mobile Broadband SW. Proceed
to close Sprint Mobile Broadband and remove device from slot. Then proceed to Remove
Mobile Broadband Drivers from Add or Remove Programs. Then Remove Sprint Mobile
Broadband from Add or Remove Programs. Reboot PC. Then Reinstall the latest Sprint
Mobile Broadband SW.
If the steps above do not resolve the issue, please contact Sprint Customer Service at 1-800-927-
2199 (Business users) or 1-888-715-4588 (Personal users) for assistance.