time needed between the Modem and the windows NDIS drivers. Both must be initialized before the connection can be setup.
•Win 2K Upgrade issues
It is recommended if a user is running Windows 2000 that they do the software update over LAN or WLAN or perform a full install. If a user is connected with NDIS and performs a software update on a Windows 2000 machine the Mobile Broadband may not complete the upgrade successfully. The CM will continue to display “Updating Hardware”. If NDIS is enabled again the device may often hang in a “NDIS connecting” state. The laptop must be rebooted to recover from the issue.
5.Firmware Update Errors
•DL mode reset command failure error code: 7
Orange LED light is now illuminated on device. Close all windows and remove USB modem from the USB port. Reboot PC. Plug USB modem back into the port. If the LED on your device is orange or does not light up at all, you must have the USB modem replaced. If the LED on your device is Red or Green, then please update Sprint Mobile Broadband firmware. It is always recommended to completely remove the older version of Sprint Mobile Broadband before installing new one.
•Failure to reconnect during reset
After running the Firmware update on the Ovation U727 you may be presented with an ERROR but the update will complete successfully.
This is just a timing ERROR message and will have no effect on the actual upgrade.
•The LED lights on my device no longer illuminate
Before making a determination, please verify that you have the checkbox ‘Enable LED on Device’ checked in MenuSettingsSprint Mobile Broadband – Novatel Wireless in Sprint Mobile Broadband.
If no LED lights are illuminated on the device, remove the device from slot and reboot the computer. After reboot is complete, reinsert the device back into slot and verify if any lights are illuminated. If your device is responding you can continue to use as normal. If you do not see the any of the lights illuminate, you may need to replace your device.
6.My connection speeds seem low
•Verify that the antenna is fully extended.
