time needed between the Modem and the windows NDIS drivers. Both must be initialized
before the connection can be setup.
• Win 2K Upgrade issues
It is recommended if a user is running Windows 2000 that they do the software update
over LAN or WLAN or perform a full install. If a user is connected with NDIS and performs
a software update on a Windows 2000 machine the Mobile Broadband may not complete
the upgrade successfully. The CM will continue to display “Updating Hardware”. If NDIS
is enabled again the device may often hang in a “NDIS connecting” state. The laptop
must be rebooted to recover from the issue.
5. Firmware Update Errors
• DL mode reset command failure error code: 7
Orange LED light is now illuminated on device. Close all windows and remove USB
modem from the USB port. Reboot PC. Plug USB modem back into the port. If the LED
on your device is orange or does not light up at all, you must have the USB modem
replaced. If the LED on your device is Red or Green, then please update Sprint Mobile
Broadband firmware. It is always recommended to completely remove the older version
of Sprint Mobile Broadband before installing new one.
• Failure to reconnect during reset
After running the Firmware update on the Ovation U727 you may be presented with an
ERROR but the update will complete successfully.
This is just a timing ERROR message and will have no effect on the actual upgrade.
• The LED lights on my device no longer illuminate
Before making a determination, please verify that you have the checkbox ‘Enable LED on
Device’ checked in Menu|Settings|Sprint Mobile Broadband – Novatel Wireless in Sprint
Mobile Broadband.
If no LED lights are illuminated on the device, remove the device from slot and reboot the
computer. After reboot is complete, reinsert the device back into slot and verify if any
lights are illuminated. If your device is responding you can continue to use as normal. If
you do not see the any of the lights illuminate, you may need to replace your device.
6. My connection speeds seem low
• Verify that the antenna is fully extended.