connection. If unsuccessful, try changing Mode to EVDO Only. If still unsuccessful, then the network make be experiencing a temporary change. Please attempt a connection at a later time.
•There is a provisioning problem with your Sprint account.
In order to troubleshoot provisioning problems, you must contact Sprint Customer Service at one of the numbers below for assistance.
•The network may not be responding due to an outage or network upgrade.
If the steps above do not resolve the issue, please contact Sprint Customer Service at
3.I am able to connect, but not able to browse any web pages. Below are some resolutions:
•The internet browser is incorrectly configured:
Check the Connection Settings of your browser to ensure that no conflicting settings exist.
Internet Explorer, go to Tools > Internet Options and select the Connections tab. Ensure that either “Never dial a connection” is selected, or that “Sprint Mobile Broadband” is set as the default. Also ensure that no proxy information is specified by clicking the Settings button and ensuring that the Use a proxy server for this connection checkbox is unselected.
Mozilla Firefox, go to Tools > Options and select the General tab. Click on the Connection Settings button and ensure that “Direct connection to the Internet” is selected.
For other browsers, consult the manufacturer for assistance.
•The firewall or Internet security application is interfering with the browsing.
Try to disable any applications that may be restricting your access to the Internet, such as Windows Firewall,
•While using Sprint Mobile Broadband all other Internet connections such as WiFi or local LAN connections should be disconnected before accessing the Sprint Mobile Broadband network.
If the steps above do not resolve the issue, please contact Sprint Customer Service at
4.Issues with Auto-Connect Feature (NDIS)
•Suspend/Standby/Hibernate recovery
NDIS often will not recover after waking up from suspend/Standby/Hibernate mode on the U727. The device will display “disconnected” or Insert your Device. Please remove USB modem from the USB port, then simply
Verify that you are running the latest version of Sprint Mobile Broadband.
•Connection setup delays with NDIS
While using NDIS initial connection setup times may exceed 15 seconds while in EVDO coverage and 30 seconds while in 1xRTT coverage. This delay is due the extra setup
