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●Troubleshooting
Check the following items when the printer does not operate as it should or a problem occurs during operation.
<When a Problem Occurs>
Problem |
| Cause |
| Corrective Action |
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|
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| |
Power does not | • The power cord may not be plugged | • | Turn off the printer power and check | |
come on |
| in. |
| the plug of the power cord. |
| • | There may be a problem with the | • | Try plugging in the power cord of |
|
| power outlet. |
| another electrical appliance and check |
|
|
|
| if it operates properly when plugged |
|
|
|
| into that power outlet. |
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|
Unable to print from | • | The inserted card may not be able to | • | Check if the card is inserted properly. |
a card |
| be read. | • | Check whether the card contains |
| • | There may be no image data on the |
| image data. |
|
| card. | • | Check for soiling of the card contacts |
| • | The card may be damaged. |
| and the use of the card. |
|
|
|
|
|
Unable to print from | • | The interface cable may be | • | Check the connection of the interface |
PC |
| disconnected. |
| cable. |
| • | The specifications of the interface | • | Check whether a |
|
| cable may not be correct. |
| parallel cable (Windows) or USB |
| • | The input mode may be set |
| cable (Windows 98, Macintosh) is |
|
| incorrectly. |
| being used. |
| • | The printer driver may not be installed | • | Check the connection method |
|
| or incorrect. |
| (Parallel, USB) and input mode. |
|
|
| • | Check whether the printer driver is |
|
|
|
| installed correctly. Try |
|
|
|
| necessary. |
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|
Unable to print | • | There may be something wrong with | • | Check the image data with a digital |
correctly |
| the image data. |
| camera, PC, etc. |
| • | The ink ribbon may not be installed | • | Check the installation of the ink |
|
| properly. |
| ribbon and ink cassette. |
| • | The cause may be the settings for | • | Check each setting. |
|
| filter, color tone or paper orientation. | • | Clean the printing head. |
| • | The printing head may be soiled. |
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Appendix