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Omega Engineering RS-422/485 manual Appendix B - How To Get Assistance, OMG-ULTRA-COMM422, Page

Models: RS-422/485

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Appendix B - How To Get Assistance

Appendix B - How To Get Assistance

Please refer to Troubleshooting Guide prior to calling Technical Support.

1.Begin by reading through the Trouble Shooting Guide in Appendix A. If assistance is still needed please see below.

2.When calling for technical assistance, please have your user manual and current adapter settings. If possible, please have the adapter installed in a computer ready to run diagnostics.

3.Omega Engineering maintains a Home page on the Internet. Our home page address is www.omega.com. The latest software updates, and n ewest manuals are available via our FTP site that can be accessed from our home page.

4.Technical support is available Monday to Friday from 8:30 a.m. to 6:00 p.m. eastern time. Technical support can be reached at 1-800- DAS-IEEE.

RETURN AUTHORIZATION MUST BE OBTAINED FROM OMEGA BEFORE RETURNED MERCHANDISE WILL BE ACCEPTED. AUTHORIZATION CAN BE OBTAINED BY CALLING OMEGA CUSTOMER SERVICE AND REQUESTING AN AUTHORIZED RETURN (AR) NUMBER.

OMG-ULTRA-COMM422

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Omega Engineering RS-422/485 manual Appendix B - How To Get Assistance, OMG-ULTRA-COMM422, Page

Contents

User’sGuide Automatic Four Port ISA RS-422/485 Interface BoardShop online at OMG-ULTRACOMM422Internet e-mail info@omega.com OMEGAnet Online ServiceCanada MexicoINSTALLATION ContentsSPECIFICATIONS CARD SETUPFigures APPENDIX A - TROUBLESHOOTINGAPPENDIX C - ELECTRICAL INTERFACE APPENDIX E - SILK-SCREENIntroduction Factory Default SettingsOverview What’s IncludedAddress Selection Card SetupSwitch SwitchConnector Location Switch SettingsFigure 3 - Port to Connector Table A9 A5IRQ Selection Jumper Selections9 10 11 Figure 4 - Headers J1B - J4B, IRQ SelectionN S M Interrupt ModesJ1A N S M J2A N S M Figure 4 - Header J1A, Normal IRQ ModeOMG-ULTRA-COMM422 RS-485 Enable ModesPage Interface Mode Examples J1D - J4D NE RTFigure 7 - Headers J1D- J4D, RS-485 ‘Auto’ Enabled, with ‘No Echo’ Figure 8 - Headers J1D- J4D, RS-485 ‘Auto’ Enabled, with ‘Echo’Figure 9 - Headers J1D- J4D, RS-485 ‘RTS’ Enabled, with ‘No Echo’ Interface Mode Examples J1D - J4D continuedFigure 10 - Headers J1D- J4D, RS-485 ‘RTS’ Enabled, with ‘Echo’ NE RTName Line TerminationFunction P P T L LDIV4 DIV2 Clock ModesDIV4 DIV2 DIV4 DIV2For this Data Rate Baud Rates and Divisors for the ‘Div1’ modeChoose this Data Rate For this Data RateFor this Data Rate Baud Rates and Divisors for the ‘Div2’ modeChoose this Data Rate For this Data RateOperating System Installation For Windows Users InstallationOther Operating Systems Start by choosing Install Software at the beginning of the CD. ChooseTechnical Description FeaturesModem Control Signal Considerations OMG-ULTRA-COMM422OMG-ULTRA-COMM422 InterruptsPage OMG-ULTRA-COMM422 Why use an ISP?Page DB-37 Connector Pin Assignments Connector Pin Assignments DB-9 Pin AssignmentsSignal NameEnvironmental Specifications SpecificationsPower Consumption Physical DimensionsOMG-ULTRA-COMM422 Appendix A - TroubleshootingPage Page OMG-ULTRA-COMM422OMG-ULTRA-COMM422 Appendix B - How To Get AssistancePage RS-422 Appendix C - Electrical InterfaceRS-485 OMG-ULTRA-COMM422Figure 15 - Asynchronous Communications Bit Diagram Appendix D - Asynchronous CommunicationsOMG-ULTRA-COMM422 PageAppendix E - Silk-Screen Appendix E - Silk-ScreenOMG-ULTRA-COMM422 PageFederal Communications Commission Statement Appendix F - Compliance NoticesEMC Directive Statement OMG-ULTRA-COMM422RETURN REQUESTS/INQUIRIES WARRANTY/DISCLAIMERTEMPERATURE OMEGA…Of CoursePRESSURE, STRAIN AND FORCE FLOW/LEVEL