Omron HCG-801 10.2 Troubleshooting

10. Care and Maintenance

10.2 Troubleshooting

Refer to this table for problems that do not result in a message on the display.

If the problem still occurs, consult your Omron Customer Service Depart ment

(Tel. 0870-7502771)

Problem Cause Solution

Nothing happens when you press the

button.

The batteries are worn out.

The batteries are inserted incorrectly.

Replace both batteries with new ones.

Insert the batteries with their polarities

correctly aligned.

Measurement starts but the message

“Analysis impossible. Please

measure again.” appears.

The measurement data could not be

analysed.

Check the instructions and repeat

measurement.

Measurement finishes but no result is

shown.

The electrodes are not making good

contact with your finger or chest.

Check the instructions and repeat

measurement.

Your body is too tense. Relax and repeat the measurement.

Electrode contact was broken before

30 seconds of data has been

recorded.

Make sure that your finger and chest

maintain contact with the electrodes for

the full 30 seconds of the measurement.

The chest electrode has been applied

over clothing. Apply the chest electrode to bare skin.

Your skin is dry. Moisten your skin with a damp towel.

The ECG signal is too weak.

Make sure that the electrodes are

applied correctly. However, for some

individuals measurement may not be

possible.

ECG data has disappeared. The batteries are worn out or have

been removed for over one hour.

The unit will not be able to store data if

left with worn batteries for an extended

period. Replace the batteries with new

ones as soon as possible after the

warning message appears.

ECG data has disappeared from an

SD memory card.

The card was exposed to a strong

electromagnetic field. electric noise or

static, damaging the data stored on

the card. Or the card is defective.

Erased data cannot be recovered.

Format the SD memory card again.