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| Appendix | 17 |
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| Problem | Possible cause(s) | Solution(s) | |
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| No symbol on the | 1. Battery is empty. | 1. CHARGE battery. | |
| display. | 2. The product is not properly connected. | 2. Make sure your product is properly | |
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| Bad audio quality | 1. Interference from nearby electrical appliance. | 1. Try a different connection point, one that is away from | |
| (crackles,echo, etc.). | 2. Base unit is installed in a room with thick | other electrical appliances. | |
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| walls. | 2. Install the base unit in a DIFFERENT room OR use | |
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| 3. The handset is too far from the base unit. | EXTENSION leads. | |
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| 4. If you have Broadband/ADSL you need a in | 3. Move CLOSER to the base unit. | |
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| line filter (not supplied). | 4. Ensure a | |
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| sockets between wall plate and your phone. | |
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| Caller ID does not work. | Service not activated. | Check your SUBSCRIPTION with the SERVICE provider. | |
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| Phone does not ring | 1. The ringer is off. | 1. Turn ON the ringer. | |
| when a call comes in. | 2. Too many phones are sharing the same | 2. Disconnect some of the phones from the phone line. | |
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| phone line. | 3. Check base unit CONNECTIONS. | |
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| 3. Base unit not plugged in. |
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| Keypad does not work. | Keypad may be locked. | UNLOCK the keypad. | |
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| Busy tone + in use light | 1. Other handset may still be connected. | 1. Check ALL handsets and END all calls. | |
| on. | 2. Check power supply connection. | 2. Check CONNECTIONS to wall and base. | |
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| Can’t transfer a call. | 1. Handset is busy. | 1. Check ALL handsets and END all calls. | |
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| 2. Handset is out of range. | 2. Move handset CLOSER to base unit. | |
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| 3. Wrong handset number. | 3. Check HANDSET NUMBER. | |
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| Handset registration | The base memory may be full. | Delete | |
| fails continuously. |
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