Appendix

17

 

 

 

 

 

Problem

Possible cause(s)

Solution(s)

 

 

 

 

 

No symbol on the

1. Battery is empty.

1. CHARGE battery.

 

display.

2. The product is not properly connected.

2. Make sure your product is properly PLUGGED-IN.

 

 

 

 

 

Bad audio quality

1. Interference from nearby electrical appliance.

1. Try a different connection point, one that is away from

 

(crackles,echo, etc.).

2. Base unit is installed in a room with thick

other electrical appliances.

 

 

walls.

2. Install the base unit in a DIFFERENT room OR use

 

 

3. The handset is too far from the base unit.

EXTENSION leads.

 

 

4. If you have Broadband/ADSL you need a in

3. Move CLOSER to the base unit.

 

 

line filter (not supplied).

4. Ensure a in-line ADSL filter is installed on all phone

 

 

 

sockets between wall plate and your phone.

 

 

 

 

 

Caller ID does not work.

Service not activated.

Check your SUBSCRIPTION with the SERVICE provider.

 

 

 

 

 

Phone does not ring

1. The ringer is off.

1. Turn ON the ringer.

 

when a call comes in.

2. Too many phones are sharing the same

2. Disconnect some of the phones from the phone line.

 

 

phone line.

3. Check base unit CONNECTIONS.

 

 

3. Base unit not plugged in.

 

 

 

 

 

 

 

Keypad does not work.

Keypad may be locked.

UNLOCK the keypad.

 

 

 

 

 

Busy tone + in use light

1. Other handset may still be connected.

1. Check ALL handsets and END all calls.

 

on.

2. Check power supply connection.

2. Check CONNECTIONS to wall and base.

 

 

 

 

 

Can’t transfer a call.

1. Handset is busy.

1. Check ALL handsets and END all calls.

 

 

2. Handset is out of range.

2. Move handset CLOSER to base unit.

 

 

3. Wrong handset number.

3. Check HANDSET NUMBER.

 

 

 

 

 

Handset registration

The base memory may be full.

Delete un-used handset and try again.

 

fails continuously.

 

 

 

 

 

 

 

 

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Image 19
Oricom eco50 manual Try a different connection point, one that is away from