Troubleshooting
•If the status light does not turn on, or does not turn green, the batteries are probably low. If the problem persists despite using fresh batteries or external power, contact Orion Technical Support for help.
•When StarSeek Wi-Fi is sending or receiving wireless data, the green status LED will blink. If the green LED does not blink when you try to join StarSeek Wi-Fi’s network, or when you try to connect to your telescope, then you probably joined the wrong Wi-Fi network, or entered the wrong WEP key. Make sure there are no nearby Wi-Fi devices with conflicting network names (like other StarSeek Wi-Fi units, or computers/iPhones which were previously joined to StarSeek Wi-Fi’s network).
•If you’ve forgotten your StarSeek Wi-Fi network SSID or WEP key, poke the Reset button on the back of the case (Figure 2a) with a ballpoint pen or an unbent paperclip. This will restore StarSeek Wi-Fi’s “factory default” settings. You can then re-configure your StarSeek Wi-Fi unit using the instructions above.
•By default, StarSeek Wi-Fi’s IP address is 10.0.0.1, and it should assign an IP address to your mobile device that is in the range 10.0.0.2 – 10.0.0.100. Check your device’s TCP/IP settings to verify that the IP address is in this range. If it isn’t, make sure your mobile device is using DHCP. Also try renewing your DHCP lease.
•If you can’t connect to your telescope, make sure all cables are connected securely, and that everything is turned on. Make sure your telescope control application is configured to use StarSeek Wi-Fi’s correct IP address and port number. If all else fails, turn StarSeek Wi-Fi’s power off, wait a few seconds, then turn it on again. Rejoin StarSeek Wi-Fi’s network, then restart your telescope control application program.
•If you can connect, but experience frequent communication dropouts, try replacing StarSeek Wi-Fi’s batteries, or using external power. Also make sure your iPhone/iPod/iPad battery is well-charged. If you are operating StarSeek Wi-Fi in an environment with many nearby wireless networks, 2.4 GHz cordless phones, and/or many reflective metal surfaces, Wi-Fi interference may be a problem.
•If StarSeek Wi-Fi works on external power but not with the on-board batteries, change the batteries (all of them!). Make sure the batteries are inserted in the correct (+ and -) polarity orientation. If StarSeek Wi-Fi is still not working with fresh batteries, contact Orion Technical Support.
