Troubleshooting Tables | Kyocera FAX SYSTEM manual

Section 3 Troubleshooting

Troubleshooting Tables

If you experience trouble with your fax machine, refer to the tables below for the appropriate corrective procedures. If the trouble persists, contact your service representative, an authorized service center or the place of purchase.

	Problem	Check point	Corrective procedure	Reference page

		Is the machine installed in a location	If the machine is installed in such a
		Is the machine installed in a location	location, document size detection may be
	The detected document size is often	where it is exposed to strong light from	location, document size detection may be	_
	The detected document size is often	where it is exposed to strong light from	influenced by the light. Consult with your
	wrong.	directly overhead, or from above and	influenced by the light. Consult with your
	wrong.	directly overhead, or from above and	service representative, an authorized
		behind?	service representative, an authorized
		behind?	service center or the place of purchase.
			service center or the place of purchase.

	I am not able to send my documents.			_
		Is the modular cord connected correctly?	Connect the modular cord correctly.	_

			Perform the necessary procedure to correct	9-7
		Is “Communication Error” displayed?	the error and try to transmit the documents	9-7
			again.

		Is Password Check Transmission turned	Turn Password Check Transmission OFF.	4-32
		ON?	Turn Password Check Transmission OFF.	4-32
		ON?

	I am not able to perform Broadcast		Try the Broadcast Transmission procedure	2-11
	I am not able to perform Broadcast	Is the memory in your fax machine full?	again after memory becomes available or	4-13
	Transmission.	Is the memory in your fax machine full?	again after memory becomes available or	4-13
	Transmission.		after you create available space in memory.	4-38
			after you create available space in memory.	4-38

	During registration of an Encryption	Is the box number you are trying to enter	You CANNOT register an Encryption Box	_
	Box, an error occurs when I enter the	Is the box number you are trying to enter	number that is identical to a registered
	Box, an error occurs when I enter the	the same as the subaddress already	number that is identical to a registered
	box number and I cannot register the	the same as the subaddress already	F-Code Box subaddress. Select a different
	box number and I cannot register the	registered for an F-Code Box?	F-Code Box subaddress. Select a different
	Encryption Box.	registered for an F-Code Box?	Encryption Box number.
	Encryption Box.		Encryption Box number.

	I am not able to print out documents	Are the Encryption Box number and ID	Check the registered Encryption Box	4-35
	from my Encryption Box.	that you entered correct?	information.	4-35
	from my Encryption Box.	that you entered correct?	information.

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Kyocera FAX SYSTEM manual Troubleshooting Tables, Problem Check point Corrective procedure

Contents

FAX System F Trademark Information Symbols Introduction Various Settings Managing InformationAbout Your Fax Communications Contents Contents Power supply/Grounding the product Important! Please read it firstEnvironment Names of Parts Main Body Parts and their FunctionsDocument Processor Page Fax Operation Basic Use Basic fax screen on the touch panel Inch Metric Setting the Type of Phone Line Inch version only PreparationsFax Operation Basic Use Turning TTI Transmission ON/OFF Registering Your Self-Station Information Setting the Date and Time Registering your fax numberRegistering your station name Registering your station ID Features and Functions of this Fax Initial Mode When You Press the Reset Key Message display when Restricted Access is turned onAuto Clear Function Document Number Dual Access Function Network FAX Functions optionTransmission Reception Address Book Unavailable under Dual Access When the Dual Access function is not availableTable of Operations Available Checking the status of a fax communication in progress Fax Operation Basic Use Fax Operation Basic Use Batch Transmission Function Rotate & Transmit FunctionCode Based Communication Memory Reception Function Fax Operation Basic Use Rotate Received Documents Imaging Memory Back-Up FunctionFax Priority Printout Abbreviated numbers Inch Switching to the Fax Operation mode Metric Check the transmission modeSending Documents Inch Metric Transmission Modes Setting the documents Duplex Document Processor Acceptable documents When set in the Document ProcessorWhen set on the platen Setting the Documents on the Platen Selecting the resolution Inch Metric ResolutionsDialing a destination fax number Selecting the contrast Document contrast Inch Metric Indicating the document size Initiating the fax transmission Inch Metric Checking the status of the transmissionInch Metric Stopping the transmission in progress If the Documents Were Set on the Platen Inch Changing the reception mode Receiving Documents Automatic Fax ReceptionReception modes Receiving a fax Inch Metric Stopping the reception in progressInch Metric Making copies during a reception Memory Reception Canceling a Communication Canceling a Memory Transmission during scanningCanceling a Memory Transmission during transmission Canceling a Direct Feed Transmission Fax Operation Basic Use Canceling a Reception Entering Characters Character Input screenFunctions of each key in the Character Input screen Fax Operation Basic Use Procedure Inch Version Metric Version One-touch Keys Registering Fax Operation Basic Use 21 key Fax Operation Basic Use Modifying and Deleting Deleting a one-touch keyModifying registered information Fax Operation Basic Use Dialing Printing Out a One-Touch Key List Dialing with Abbreviated Numbers Address Book Search CriteriaSearching with the Address book Search order Printing Out a Telephone Directory List Redialing Functions Automatic RedialingManual Redialing Fax Operation Various Functions Duplex Transmission Fax Operation Various Functions Standby Transmission Broadcast Transmission Entering the fax number with the keypadEntering the fax number with a speed-dial key Inch Metric Interrupt Transmission Communication Using the Timer Chain Dial Keys Example Modifying and Deleting Using a Chain Dial Key Deleting a chain dial key 5. Touch the Yes key Editing a Communication in Memory Printing Out a Sample Image of Waiting DocumentsForce-Starting the Communication Fax Operation Various Functions Deleting the Communication Changing the scheduled start time Modifying destination information Deleting fax numbers Adding fax numbersChanging fax numbers 13. Touch the Change key Manual Fax Transmission If you hear a fax toneIf the other party answers Manual Fax Reception PreparationIf the other party’s voice can be heard When the Fax Data Indicator is Lit If an Error OccursIf a Power Failure Report is Printed Out When One of These Message is Displayed Message Procedure Troubleshooting Troubleshooting Tables Problem Check point Corrective procedure Troubleshooting If the destination fax machine does not have Troubleshooting Auto FAX/TEL Switching If the call is from a telephoneIf the call is from a fax TAD Reception If the call is from a telephone, but you do not answer D. Reception Available in inch versions only Remote Switching Changing the Remote Switching Number Other Features of this Fax Operation Polling Communication Polling TransmissionEntering documents for the first time Adding or replacing documents Polling Reception Other Features of this Fax Code password Code Based CommunicationCodes used for F-Code Based Communication Code Boxes Code Based Confidential Communication Registering F-Code Confidential Boxes Deleting an F-Code Confidential Box Modifying information Conditions You the transmitting party must Receiving party must Printing Out Documents from an F-Code Confidential Box Use the keypad to enter the appropriate subaddress Printing Out an F-Code Confidential Box List Entering Documents into an F-Code Confidential Box Code Based Bulletin Board Reception Conditions Transmitting party mustYou the receiving party must Touch the RX Polling key Code Based Relay Broadcast Communication Registering F-Code Relay BoxesRelay station Modifying and Deleting F-Code Relay Boxes Code Based Relay Broadcast Transmission Deleting an F-Code Relay BoxRestrictions Conditions Initial transmitting station Printing Out an F-Code Relay Box List Fax Forwarding Modifying Registered Information Turning Fax Forwarding ON/OFF Group Dial Keys Deleting a group dial key Other Features of this Fax Dialing Printing Out a Group Dial List Program Keys Deleting a program key 5. Touch the Yes key Other Features of this Fax Using a Program Key Printing Out a Program Dial List Password Check Communication Registering Permit Telephone NumbersConditions Required for Successful Communication Modifying and Deleting Permit Telephone Numbers Registering Permit IDsDeleting a Permit Telephone Number 4. Touch the Yes key Modifying and Deleting Permit IDs Inch Metric Encrypted Communication Registering Encryption Keys Modifying and Deleting Encryption Keys Inch Metric Understanding the Encryption Key and key IDDeleting an Encryption Key 4. Touch the Yes key Other Features of this Fax Registering Encryption Boxes Required Operation Transmitting party Deleting an Encryption Box Required Operation Receiving party Inch Metric If the Box ID is other than If the Box ID is Printing Out an Encryption Box List Restricted Access Changing the Management PasswordAvailable functions in Restricted Access Preparations Before Use Registering Access Codes Modifying and Deleting Access Codes Turning Restricted Access ON/OFF Printing Out a Restricted Access Report If you entered the management password Other Features of this Fax Printing Out a Department List Clearing the count for all departments Communication Result Display Managing Information About Your Fax CommunicationsTransmission Result Display Inch Metric Printing the Management Reports/Lists Activity ReportConfirmation Report List will be printed out Various Settings and Registration Turning Report Print Out ON/OFF Turning the Bulletin Board ON/OFF Setting the Number of Rings Auto Fax Reception Making Volume SettingsAlarm Volume Monitor Volume Various Settings and Registration Setting the Default Transmission Mode Selecting the Automatic Reception Mode Turning Reception Date & Time Print Out ON/OFF Selecting the Paper Feed Selection Mode Auto Selection modeFixed Size mode Fixed Cassette mode Turning Manual Paper Feed ON/OFF Turning 2 in 1 Reception ON/OFF Turning Remote Diagnosis ON/OFF Registering the Remote Test ID Duplex Unit Duplex Reception ON/OFF Optional MemoryTurning Duplex Reception ON/OFF Network FAX Settings Option Setup Network FAX Settings OptionRefer to the On-Line Manual Setup is complete See Connecting the FAX machine and the computer Initial settings on the FAX machineNetwork FAX Reception Setting Setting for Saving the Documents for Transmission File Type Setting Registering the file name factory default setting RX and TX Network FAX RegistrationRegistering the IP address or host name Registering the administrators e-mail address Printing Out a Network FAX Settings List Specifications Reference Information Special Characters Chart Paper Size and Priority Feed Chart Inch version PaperinDrawers Paper Size and Priority Feed Chart Metric version Menu Flow Charts NW-FAX Reference Information Error Code Tables Code Cause AND/OR Procedure for Correction Code Cause AND/OR Procedure for Correction Code Cause AND/OR Procedure for Correction Again FCC Part 68 Requirements Conserver CES Instructions Canadian IC Requirements Remarque Page 2002 3DB80020A