Troubleshooting
PROBLEM | POSSIBLE CAUSES | SOLUTIONS |
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Sizzling | Water dripping on the heater during defrost cycle | This is normal. |
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Water running/Gurgling | May be heard when ice melts during the defrost cycle and | This is normal. |
| water runs into the drain pan |
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Buzzing and Clicking | Heard when the water valve opens and closes to dispense | If the refrigerator is connected to a |
| water and/or fill the ice maker. | water line, this is normal. |
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| If the refrigerator is not connected to a |
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| water line, turn OFF the ice maker. |
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Repetitive Clicking | Dual evaporator valve regulating the cooling operation | You may hear rapid repetitive clicking |
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| sounds as the unit switches from |
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| cooling one compartment to cooling |
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| the other. This sound is normal. |
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Creaking/Cracking/Grinding | May be heard as ice is being ejected from the ice maker | This is normal. |
| mold |
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Clatter | May be heard when the ice falls into the ice storage bin | This is normal. |
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Temperature and Moisture |
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PROBLEM | POSSIBLE CAUSES | SOLUTIONS | |
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Temperature is too warm | The refrigerator has just been | Allow 24 hours following installation for the refrigerator to | |
| installed. | cool completely. | |
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| Cooling is turned off. | Turn on cooling. See “Using the Control(s).” | |
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| The controls are not set correctly for | Adjust the controls a setting colder. Check the temperature in | |
| the surrounding conditions. | 24 hours. See “Using the Control(s).” | |
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| The door(s) are opened often or not | Allows warm air to enter refrigerator. Minimize door openings | |
| closed completely. | and keep doors fully closed. | |
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| A large load of food was recently | Allow several hours for refrigerator to return to normal | |
| added. | temperature. | |
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Temperature is too cold in | The refrigerator air vent(s) are blocked. If the air vent located in the top, left, rear corner of the | ||
the refrigerator/crisper |
| refrigerator compartment is blocked by items placed directly | |
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| in front of it, the refrigerator will get too cold. Move items | |
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| away from the air vent. | |
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| The controls are not set correctly for | Adjust the controls a setting warmer. Check the temperature | |
| the surrounding conditions. | in 24 hours. See “Using the Control(s).” | |
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| The ice storage bin is not in the | See “Ice Maker and Ice Storage Bin.” | |
| correct position. |
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Temperature is too cold in | The control is not set correctly for the | Adjust the temperature setting. See “Temperature Controlled | |
the pantry drawers | items stored in drawer. | Drawer” in the “Refrigerator Features” section. | |
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There is interior moisture | The room is humid | A humid environment contributes to moisture buildup. | |
buildup |
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The door(s) are opened often or not | Allows humid air to enter the refrigerator. Minimize door | ||
NOTE: Some moisture | |||
closed completely. | openings and close doors completely. | ||
buildup is normal. | |||
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| The door is blocked open | Move food packages away from door. | |
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| A bin or shelf is in the way | Push bin or shelf back into the correct position. | |
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| Storing liquid in open containers | This adds humidity to the refrigerator interior. Keep all | |
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| containers tightly covered. | |
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There is frost/ice buildup in | The drawer is opened often or left | Minimize drawer openings and close drawer completely after | |
the freezer compartment | open. | use. | |
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| Poor door seal | Ensure door seals are making full contact with the | |
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| refrigerator cabinet to allow for an adequate seal. | |
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| Temperature controls are not set | See “Using the Control(s)” for recommended temperature | |
| correctly | settings. | |
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