PROBLEM | POSSIBLE CAUSES | SOLUTIONS | |
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The motor seems to | High efficiency compressor and fans | Larger, more efficient refrigerators run longer at lower, more energy | |
run too much |
| efficient speeds. | |
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| The room or outdoor temperature is | It is normal for the refrigerator to work longer under these conditions. | |
| hot. | For optimum performance, place the refrigerator in an indoor, | |
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| temperature controlled environment. See “Location Requirements.” | |
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| A large amount of warm food has | Warm food will cause the refrigerator to run longer until the air cools | |
| been recently added. | to the desired temperature. | |
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| The door(s) are opened too frequently | Warm air entering the refrigerator causes it to run more. Open the | |
| or for too long. | door less often. | |
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| The refrigerator door or freezer drawer | Make sure the refrigerator is level. See “Door Closing and Door | |
| is ajar. | Alignment.” Keep food and containers from blocking the door. | |
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| The refrigerator control is set too cold. Adjust the refrigerator control to a less cold setting until the | ||
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| refrigerator temperature is as desired. | |
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| The door or drawer gasket is dirty, | Clean or change the gasket. Leaks in the door seal will cause the | |
| worn, or cracked. | refrigerator to run longer in order to maintain desired temperatures. | |
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The lights do not | Your refrigerator is equipped with LED | If there is power to the refrigerator and the lights do not illuminate | |
work | lighting which does not need to be | when a door or drawer is opened, call for service or assistance. | |
| replaced. |
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| The dispenser light is set to OFF | On some models, the dispenser light will operate only when a | |
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| dispenser paddle is pressed. If you want the dispenser light to stay | |
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| on continuously, see “Water and Ice Dispensers.” | |
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| Doors have been open longer than | Close the doors and drawer to reset, and open to resume lighted | |
| 10 minutes | task. | |
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Pantry Temperature | The refrigerator is in Cooling Off mode | Exit Cooling Off mode. See “Using the Control(s).” | |
Control not lit/ |
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The refrigerator controls’ initialization | Unplug the refrigerator, wait 5 seconds. Plug in the refrigerator, and | ||
unresponsive | |||
process did not complete | wait 30 seconds before opening any of the refrigerator doors or | ||
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| successfully. | touching the control panel. | |
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Noise
To listen to normal refrigerator sounds, go to the Product Help/FAQ section of the brand website and search for “normal sounds.”
PROBLEM | POSSIBLE CAUSES | SOLUTIONS |
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The refrigerator seems | The compressor in your new refrigerator regulates |
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noisy | temperature more efficiently while using less energy, and |
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Below are listed some normal | operates quietly. Due to this reduction in operating noise you |
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may notice unfamiliar noises that are normal. |
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sounds with explanations. |
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Sound of the compressor | Larger, more efficient refrigerators run | |
running longer than expected |
| longer at lower, more energy efficient |
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| speeds. |
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Pulsating/Whirring | Fans/compressor adjusting to optimize performance during | This is normal. |
| normal compressor operation |
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Popping | Contraction/expansion of inside walls, especially during | This is normal. |
| initial |
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Hissing/Dripping | Flow of refrigerant, or flow of oil in the compressor | This is normal. |
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Vibration | The refrigerator may not be steady | Adjust the leveling screws and lower |
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| the leveling foot firmly against the |
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| floor. See “Door Closing and Door |
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| Alignment.” |
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Rattling/Banging | Movement of the water lines against the refrigerator cabinet, | Move excess water line away from the |
| or of items placed on top of the refrigerator cabinet | refrigerator cabinet or fasten excess |
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| tubing to the cabinet. See |
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| “Connecting the Water,” or remove |
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| items from the top of the refrigerator. |
Troubleshooting
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