Ice and Water
PROBLEM | POSSIBLE CAUSES | SOLUTIONS | |
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The ice maker is not | The refrigerator is not connected to a | Connect refrigerator to water supply and turn water shutoff | |
producing ice or is not | water supply or the water supply | valve fully open. | |
producing enough ice | shutoff valve is not turned on. |
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| There is a kink in the water source line. A kink in the line can reduce water flow. Straighten the water | ||
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| source line. | |
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| The ice maker is not turned on. | Make sure the ice maker is on. See “Ice Maker and | |
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| Ice Storage Bin.” | |
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| The refrigerator has just been | Wait 24 hours after ice maker installation for ice production | |
| installed. | to begin. Wait 3 days for full ice production. | |
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| The refrigerator door is not closed | Close the door firmly. If it does not close completely, see | |
| completely. | “The doors will not close completely.” | |
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| A large amount of ice was recently | Allow sufficient time for ice maker to produce more ice. See | |
| removed. | “Ice Maker and Ice Storage Bin” for ice production rates. | |
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| An ice cube is jammed in the ice | Remove ice from the ejector arm with a plastic utensil. | |
| maker ejector arm. |
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| A water filter is installed on the | Remove the water filter and operate the ice maker. If ice | |
| refrigerator. | volume improves, then the filter may be clogged or | |
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| incorrectly installed. Replace filter or reinstall it correctly. | |
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| A reverse osmosis water filtration | This can decrease water pressure. See “Water Supply | |
| system is connected to your cold | Requirements.” | |
| water supply. |
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The ice cubes are hollow or The water shutoff valve is not fully | Turn the water shutoff valve fully open. | ||
small | open. |
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NOTE: This is an indication |
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There is a kink in the water source line. | A kink in the line can reduce water flow. Straighten the water | ||
of low water pressure. | |||
| source line. | ||
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| A water filter is installed on the | Remove filter and operate ice maker. If ice quality improves, | |
| refrigerator. | then the filter may be clogged or incorrectly installed. | |
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| Replace filter or reinstall it correctly. | |
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| A reverse osmosis water filtration | This can decrease water pressure. See “Water Supply | |
| system is connected to your cold | Requirements.” | |
| water supply. |
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| Questions remain regarding water | Call a licensed, qualified plumber. | |
| pressure. |
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Troubleshooting
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