Palm P100EWW - page 162

162 Chapter 11 : Troubleshooting

Contents

Main Contents Chapter 1 Welcome Chapter 2 Basics Chapter 3 Transferring Data Chapter 4 Phone Chapter 7 Photos, videos, and music Chapter 8 Web and wireless connections Chapter 9 Documents Chapter 10 Preferences Chapter 11 Troubleshooting Welcome Yo ur Pa lm Pre phone Whats in the box? Hardware Print material Where can I learn more? Page Basics Get to know your phone Chapter 2 : Basics 11 Keyboard Tou c h sc r e e n TIP Be careful not to scratch, crush, or apply too much pressure on the What are all those icons? Page Set up your phone Verify your profile What is a Palm profile? Charge the battery Maximizing battery life Tu rn th e p ho ne on /o ff Turn the screen on/off Turn wireless services off (airplane mode) Turn wireless services on Turn everything (the screen and wireless services) on/off Use gestures: tap, swipe, drag, flick, pinch Basic gestures Page Page Tex t s el e ct io n g es tu re s Drag and drop Delete a list item Open applications Open an application in Quick Launch Open an application in the Launcher Open an application using search Work with applications Go up one level in an app (back gesture) Display all open applications (Card view) Move among open applications Reorder open cards Page Delete an application Enter information Use the keyboard Enter uppercase letters Enter alternate keyboard characters Symbols and accented characters Enter passwords Enter characters from the symbols table Enter information in a field Select items in a list Cut, copy, and paste information Save information Use the menus Open the application menu Open the connection menu Search to find info and make calls Use universal search Search within an application View and respond to notifications Respond to a notification View all your notifications Reorder notifications and other dashboard items Update the software on your phone Respond to a system software notification Respond to an application update notification Manually check for updates Use App Catalog to shop for new applications Copy files between your phone and your computer Copy iTunes media files from your computer to your phone Copy other types of files between your phone and your computer Page Transferring Data Data transfer overview How do I get data from my old phone? How do I get data off my computer? About the Data Transfer Assistant Im already using Google, Facebook, and/or Microsoft Exchange Page I dont need to sync, but I do want a copy of my data backed up somewhere besides my phone Id rather sync directly with my computer Page Phone Make calls Dial using the onscreen dial pad Dial by contact name using universal search Dial using the keyboard Dial using a speed dial Dial by contact name in the Phone application Redial the last number dialed Dial your national emergency number Receive calls Answer a call Silence the ringer on an incoming call Ignore a call Use voicemail Set up voicemail Listen to voicemail messages What can I do during a call? Manage a call End a call Use another application while on a call Make a second call Answer a second call (call waiting) Swap between two calls Make a conference call Look up or send a message to a contact Whats my number? View your call history Save a phone number to Contacts Use a phone headset Use a wired headset Set up and use a Bluetooth hands-free device Customize phone settings Show contact matches Use dialing tones Use dialing shortcuts Set roaming preferences Enable TTY/TDD Email and other messages Email How do I send and receive email on my phone? Merged inboxes in Email Set up email Set up email: Common providers Set up email: Microsoft Exchange ActiveSync (EAS) Set up email: Other providers Enter advanced account settings Change account login settings Delete an email account Create and send an email message Add attachments to a message Save a message as a draft Receive and read email messages Open attachments Save attachments Add a contact from an email message View a contact from an email message Reply to a message Forward a message Move a message to another folder Flag or unflag a message Show or hide message header details Delete a message Add a signature to outgoing messages View mail folders Add a folder as a favorite Set email preferences Reorder a ccounts Reply to meeting invitations Send email messages from within another application Messaging What kinds of messages can I send and receive? Work with conversations Switch between messaging accounts in a conversation Switch between Conversations view and Buddies view Create and send a text or multimedia message Use emoticons in a message Receive and view text and multimedia messages Add a contact from a message View a contacts information from a message Dial a number from a message Delete a message Set up an instant messaging (IM) account Sign in to an IM account Sign out of an IM account Send and receive IM messages Change your online status Change your custom message Change your IM account username and password Delete an IM account Turn messaging notifications on or off Page Personal information Contacts How do I get names and other info into Contacts? Linked contacts Use Contacts for the first time Create a contact Find a c ontact View, edit, or delete contact information Add a photo to a contact Add a ringtone to a contact Assign a speed dial to a contact Assign a reminder message to a contact Link a contact Unlink a contact Add a contact entry to the Launcher Get in touch with a contact Delete a contact Customize Contacts Manually synchronize Contacts with your online accounts Stop synchronization of Contacts with an online account Calendar How do I get events into Calendar? Layered calendars Use Calendar for the first time Create an event Enter the event location Schedule a repeating event Add an alarm to an event Add a note to an event Create an all-day (untimed) event Change the Calendar display Move around in Calendar Quickly glimpse your schedule Delete an event Respond to an event reminder View meeting participants Customize Calendar Manually synchronize Calendar with your online accounts Stop synchronization of Calendar with an online account Tasks Create a task list Create a task Set task priority, due date, and other details Page Page Memos Delete a memo Clock Set an alarm Manage Clock Cancel an alarm Change the alarm volume Calculator Perfo rm cal culat ions Calculator buttons Page Photos, videos, and music Camera Tak e a pi ct ur e Review pictures Photos Look at pictures Organize your pictures into albums Add a picture to a contact Save a picture as wallpaper Share a picture Upload a picture to the web Set up an online pictures account on your phone Delete a picture Videos Watch a vide o Use video playback controls Delete a video YouTube Watch a vide o Use video playback controls Find rel ated vide os Share a video Music Listen to music Use music playback controls Switch the Now Playing display Search for related songs or content Change the order of items in the Now Playing list Remove a song from the Now Playing list Delete a song Page Page Web and wireless connections Wi-Fi What is a Wi-Fi connection? Why use a Wi-Fi connection? Are there different kinds of Wi-Fi networks? Turn Wi-Fi on and off Connect to a new open network Connect to a new secure network Connect to a previously used network Disconnect from a network Customize connection settings Locati on Servi ces Web Go to a website Go to a website using search Open another browser Navigate a web page Add a web page to the Launcher Create a bookmark Open a bookmarked page Page Customize web browser settings Google Maps Bluetooth wireless technology What is Bluetooth wireless technology? Turn the Bluetooth feature on/off Make a pairing request to another device Accept a pairing request from another device Connect with a paired device Disconnect from a device Delete a device Rename a device Use your phone as a modem Page Documents Doc View Open a file Change the display size Find text in a file Page Page Switch among sheets View comments in a spreadsheet Switch among views in a PowerPoint presentation Move around in a presentation PDF View Open a file Move around in a file Change the display size Find text in a file Page Page Preferences Backup Back up your information What is backed up? Page Update your Palm profile settings Date & Time Device Info View system information Rename your phone Restart you r phone Run Quick Tests Run Interactive Tests Use Certificate Manager Add a certificate from USB Drive storage Add a certificate from an email attachment Region al Settings Screen & Lock Change screen brightness Set the interval for turning the screen off automatically Change your wallpaper Turn advanced gestures on/off Sounds & Ringtones Select system sounds and no tifications Select the ringtone for incoming calls Select a song as a ringtone Troubleshooting For u sers o f oth er Pal m devices I want to transfer my data from my computer Battery I cant charge the battery I need to replace the battery Page I can't get my screen to turn on after removing and replacing the battery I can't get the back cover off I cant get the back cover back on Screen and performance The screen appears blank An application is not responding to taps Applications are running slower than usual My gestures in the gesture area arent working There are small icons in the lower-right corner of the screen Phone Signal strength is weak My phone wont connect to the mobile network I see five bars in the signal-strength icon, but I still cant connect to the network The other person hears an echo Hands-free devices I cant make or receive calls using a B luetooth hands-free device I lost the connection between my phone and my Bluetooth headset I hear static or interference when using my hands-freedevice Some features of my hands-free device dont work with my phone Synchronization What is synchronization? How do I set up synchronization with an online account? I dont want to sync calendar or contact information with my online accountjust email I want to sync with Outlook or Palm Desktop software on my computer Page Email I have problems using my account I have problems sending and receiving email I have problems sending email (IMAP and POP accounts) After I receive messages, older messages disappear from my Inbox Messaging I cant tell if data services are available I cant send or receive text or multimedia messages I want to send a video in a multimedia message, but do not see it on the list of items I can attach Wi-Fi Web I cant tell if data services are available My phone wont connect to the Internet I cant access a page An image or map is too small on my screen Calendar and Contacts Camera Transferring information from your computer I copied a group of music folders from my computer, but I cant see or play them on my phone Backing up and restoring data How do I get my data back after a full or partial erase? Updates I dismissed a system update notification, and now I dont know how to get the update on my phone My phone froze while I was downloading or installing a system update Third-party applications Getting more help Making room on your phone Page Te r m s Page Page Page Regulatory and Safety Information Page Page Page Page Page Page Page Specifications Page Index