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Troubleshooting

Problem How To Check

The player cannot play.
Make sure the disc cover is completely closed.
Make sure a disc is loaded.
Make sure the disc is loaded with label side up.
Disc should be clean, not dirty or warped.
Player’s region code should be the same as
the region code of the DVD disc.
Make sure water condensation has not occurred.
If it has, remove the disc and keep the player
power on until the moisture evaporates.
There is no sound.
Make sure the system connection is correct.
Is your disc dirty or warped? Clean or
replace it.
If wired headphones are plugged in, unplug them.
There is no picture.
Make sure TV is turned on and in correct video
mode.
Make sure your system connection is correct.
Poor AV performance. Is your disc dirty or warped? Clean or
replace it.
Cannot continue to play and
play a section repeatedly.
Make sure the player is not in A-B repeat status.
Is your disc dirty or warped? If it is Clean or
replace it.

Other possibilities:

Static or other external interference may cause the player to function abnormally. Unplug
the power-supply cord from the outlet and plug it in again to reset the player so that
normal operation can resume. If you are still having problems, then disconnect the power
to the DVD Player and consult a qualified technician.