Panasonic BL-C20A, BL-C1A Error messages and screen color, Error Message Cause and Remedy

Models: BL-C1A BL-C20A

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Operating Instructions

When the camera transmits a dark scene, the camera image may become white, or horizontal lines may be displayed on the screen. This is one of the characteristics of a CMOS sensor. This is not a malfunction.

To display the Single Camera page directly, add it to the [Favorites] on the web browser.

To view dark images, select [Enable] (default) at Color Night View on the Camera Setup page. The image will be brighter, but the refresh interval may increase and image quality may decrease in a dark place. (See page 50)

[For BL-C20A] The video (Motion JPEG) may stop because the wireless communication may be disconnected depending on the environment. Click [Refresh] on the web browser when the communication is disconnected.

If ActiveX® Controls (see page 14 or page 15) cannot be installed, download them from the Panasonic Network Camera support website at http://panasonic.co.jp/pcc/products/en/netwkcam/

Error messages and screen color

When general or guest users access the Single Camera page outside the Operation Time, or when over 20 (the maximum number) users access the page simultaneously, a gray screen and error messages will be displayed on the page.

 

An error message

 

is displayed.

 

 

Error Message

Cause and Remedy

 

 

The operation time

When general or guest users access the Single Camera

has ended.

page outside the Operation Time, a gray screen will be

 

displayed. Clicking [Refresh] on the web browser displays

 

an error message. Consult your administrator about the

 

Operation Time.

 

 

The maximum

When [Motion] is selected for the Refresh Interval, up to 20

number of accesses

users can access the camera simultaneously. For the 21st

has been

user, a gray screen and an error message will be displayed

exceeded.

on the Single Camera and Buffered Image pages. Wait for

 

a moment, and click [Refresh] on the web browser, or

 

change the value for the Refresh Interval.

 

 

[For assistance, please call: 1-800-272-7033]

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Panasonic BL-C20A, BL-C1A operating instructions Error messages and screen color, Error Message Cause and Remedy