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Limited Warranty (ONLY FOR U.S.A.)
Customer Services Directory
For Product Information, Operating Assistance, Literature Request,
Dealer Locations, and Customer Service inquiries please visit Web Site:
http://www.panasonic.com
You can purchase parts, accessories, locate your nearest servicenter and more by
visiting our Web Site
or E-mail us via web:
http://www.panasonic.com/consumer_electronics/support/customerfeedback.asp
Contact:
1-800-211-PANA (7262),
Monday–Friday 9 am–9 pm; Saturday– Sunday 10 am–7 pm, EST.
For hearing or speech impaired TTY users, TTY: 1-877-833-8855
1-800-332-5368 (Customer Orders Only)
1-800-237-9080 (Fax Only)
(Monday–Friday 9 am to 8 pm, EST.) Panasonic Services Company
20421 84th Avenue South, Kent, WA 98032
(Accepts Visa, MasterCard, Discover Card, American Express, and Personal Check)
Service in Puerto Rico
Matsushita Electric of Puerto Rico, Inc. Panasonic Sales Company/Factory Servicenter:
Ave. 65 de Infanteria, Km. 9.5, San Gabriel Industrial Park, Carolina, Puerto Rico 00985
Phone (787) 750-4300 Fax (787) 768-2910
Accessory Purchases
Panasonic Consumer Electronics Company,
Division of Matsushita Electric Corporation
of America
One Panasonic Way Secaucus, New Jersey
07094
Panasonic Sales Company, Division of
Matsushita Electric of Puerto Rico, Inc.,
Ave. 65 de Infantería, Km. 9.5
San Gabriel Industrial Park, Carolina, Puerto
Rico 00985
Panasonic DVD Player Limited WarrantyLimited Warranty Coverage
If your product does not work properly because of a
defect in materials or workmanship, Panasonic
Consumer Electronics Company or Panasonic Sales
Company (collectively referred to as “the warrantor”)
will, for the length of the period indicated on the chart
below, which starts with the date of original purchase
(“Limited Warranty period”), at its option either (a) repair
your product with new or refurbished parts, or (b)
replace it with a new or a refurbished product. The
decision to repair or replace will be made by the
warrantor.
IF REPAIR IS NEEDED DURING THE LIMITED
WARRANTY PERIOD THE PURCHASER WILL BE
REQUIRED TO FURNISH A SALES RECEIPT/PROOF
OF PURCHASE INDICATING DATE OF PURCHASE,
AMOUNT PAID AND PLACE OF PURCHASE.
CUSTOMER WILL BE CHARGED FOR THE REPAIR
OF ANY UNIT RECEIVED WITHOUT SUCH PROOF
OF PURCHASE.
Limited Warranty Limits And Exclusions
This Limited Warranty ONLY COVERS failures due to
defects in materials or workmanship, and DOES NOT
COVER normal wear and tear or cosmetic damage. The
Limited Warranty ALSO DOES NOT COVER damages
which occurred in shipment, or failures which are
caused by products not supplied by the warrantor, or
failures which result from accidents, misuse, abuse,
neglect, mishandling, misapplication, alteration, faulty
installation, set-up adjustments, misadjustment of
consumer controls, improper maintenance, power line
surge, lightning damage, modification, or commercial
use (such as hotel, office, restaurant, or other business),
rental use of the product, or service by anyone other
than a Factory Servicenter or other Authorized Servicer,
or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT
AS LISTED UNDER “LIMITED WARRANTY
COVERAGE”. THE WARRANTOR IS NOT LIABLE
FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM THE USE OF THIS PRODUCT,
OR ARISING OUT OF ANY BREACH OF THIS
WARRANTY.(As examples, this excludes damages for
lost time, cost of having someone remove or re-install
an installed unit if applicable, travel to and from the
servicer, loss of or damage to media or images, data or
other recorded content. The items listed are not
exclusive, but are for illustration only.) ALL EXPRESS
AND IMPLIED WARRANTIES, INCLUDING THE
WARRANTY OF MERCHANTABILITY, ARE LIMITED
TO THE PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of
incidental or consequential damages, or limitations on
how long an implied Limited Warranty lasts, so the
exclusions may not apply to you.
This Limited Warranty gives you specific legal rights and
you may also have other rights which vary from state to
state. If a problem with this product develops during or
after the Limited Warranty period, you may contact your
dealer or Servicenter. If the problem is not handled to
your satisfaction, then write to the warrantor’s
Consumer Affairs Department at the addresses listed for
the warrantor.
PARTS AND SERVICE, WHICH ARE NOT COVERED
BY THIS LIMITED WARRANTY, ARE YOUR
RESPONSIBILITY.
Product or
Part Name
DVD Player
Rechargeable
Batteries
(in exchange for
defective item)
Parts
One (1) Year
Ten (10) Days
Labor
Ninety (90) Days
Not Applicable
During the “Labor” Limited Warranty period there will be
no charge for labor. During the “Parts” warranty period,
there will be no charge for parts. You must mail-in your
product during the warranty period. If non-rechargeable
batteries are included, they are not warranted. This
Limited Warranty only applies to products purchased
and serviced in the United States or Puerto Rico. This
Limited Warranty is extended only to the original
purchaser and only covers product purchased as new. A
purchase receipt or other proof of original purchase date
is required for Limited Warranty service.
Mail-In Service
For assistance in the continental U.S.A. in obtaining
repairs please ship the product to:
Panasonic Services Company
Customer Servicenter
Suite B
4900 George McVay Drive
McAllen, TX 78503
For assistance in Puerto Rico call Panasonic Sales
Company (787)-750-4300 or fax (787)-768-2910.
When shipping the unit carefully pack and send it
prepaid, adequately insured and preferably in the
original carton. Include a letter detailing the complaint
and provide a day time phone number where you can
be reached.