Troubleshooting Guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem:
Sound
In the U.S.A., contact the Panasonic Customer Call Center at
Reference pages are shown as black circled numbers <.
Power
No power. | ≥Check connections to the AC adaptor or battery pack. < |
| ≥You cannot turn on the unit with the remote control if the unit is |
| powered by the battery pack. |
Unit turns off | ≥The unit turns off after it has been stopped for about 15 minutes |
automatically. | (5 minutes when the unit is powered by the battery pack) to |
Unit doesn’t work | conserve power. Turn the unit on again. |
when powered by | ≥The unit and battery pack have protection circuitry that activate if they |
There is a lot of noise.
No sound from the unit’s speaker.
No sound from other speakers.
Distorted sound.
Sound effects do not work.
≥Move unit away from mobile phones.
≥The speaker is off if the LCD is closed or headphones are connected. ≥Turn up the volume. @
≥Check all connections and settings. >, P, R ≥Check input mode of the other equipment.
≥Advanced Surround may cause distortion with some discs. Turn Advanced Surround off if this occurs. I,
≥Some
≥Press [1] (Play) to restore normal play after changing the speed. L ≥Noise may occur when playing WMA files.
≥Dialogue Enhancer and Advanced Surround do not work when the unit is outputting bitstream signals.
≥Advanced Surround does not work if you have changed the play speed. L
battery. | become too hot or too cold. They will not work if this occurs. Use the |
| unit and battery pack between 5 oC (41 oF) and 35 oC (95 oF). |
Picture
Cannot charge or the | ≥The battery pack can only be recharged when the unit is off. |
[CHG] indicator fails to | ≥The charging time increases when the temperature is too hot or too |
light. | cold, and charging may not be possible under some circumstances. |
| ≥Check connection to the AC adaptor. < |
Play time dramatically | ≥The battery pack has reached the end of its service life (it can be |
reduces after recharging. | recharged about 300 times). |
Operation
The LCD is dark.
Picture distorted.
Menus not displayed correctly.
No picture on the LCD
Picture doesn’t appear on the television (or the size of the picture seems wrong).
≥Adjust the brightness. K
≥Some disruption is normal during SEARCH.
≥Restore the zoom ratio to k1.00. N ≥Set the subtitle position to 0. J
≥Select a picture mode other than “OFF” (no picture). K
≥Check connections. >
≥Check that the television is on.
≥Check that the input mode on the television is correct. ≥Check the settings in “Video— TV Aspect”. ?
No response when buttons are pressed.
Play fails to start or stops soon after starting.
≥Some discs prohibit certain operations.
≥If there is no response at all, the unit may have been affected by lightning or static electricity. Try turning the unit off and on again. Alternatively, turn the unit off, disconnect the power source (AC or battery pack) reconnect the power and turn the unit on again.
≥Condensation may have formed in the unit. Wait 1 or 2 hours for it to clear. ≥This unit cannot play discs other than those specified. 8
Clean the disc. 9
LCD pixels turn black or radiate different colors.
≥Turn off the zooming feature of your television if you are using variable Zoom. N
≥Ensure that the unit is connected directly to the television, and is not connected through a video cassette recorder. >
≥The LCD is constructed with precision technology so 99.99 % of the pixels are active, but of the remaining of 0.01 %, there are pixels that may be black or emit light constantly. This phenomenon is not a malfunction.
≥
≥Ensure the disc is inserted correctly. @
Displays
Reference
RQT7070
36
No operation with remote control.
The audio soundtrack or subtitle language cannot be changed.
Subtitles not shown.
Angles cannot be changed.
You have forgotten your ratings password. You want to reset the unit to the factory settings.
≥Check that the disc has something recorded on it.
≥Check that the battery is inserted correctly. ; ≥Replace the battery if it is drained. ;
≥Aim the remote control at the remote control signal sensor. ;
≥This function is dependent on software availability.
≥Some DVDs require you to change the languages through menus.
≥This function is dependent on software availability. ≥Turn the subtitles on. J
≥Subtitle position is wrong. Adjust the position. J
≥This function is dependent on software availability.
≥There may be parts of
≥Do the following to reset the unit to its original factory settings . While the unit is stopped, press and hold [;], [:] (backward), and [1, ON] on the main unit for about 3 seconds until the message “Initialized” disappears from the display, then turn the unit off.
No
“Check the disc.”
“
ERROR 01”
“
ERROR 02”
“
ERROR 03”
“H ∑∑”
∑∑stands for a number.
≥Use [3, 4] while the Bar position icon is highlighted to move them down. L
≥Go to the Display menu in the SETUP screen, and select “On” for
≥Is the disc dirty ? 9
≥Has the disc
≥A problem has occurred with the battery pack. Consult your dealer.
≥The battery pack has been recharging for 12 hours but has failed to recharge for some reason. Recharge again.
≥You are recharging in a location that is too hot or too cold. Recharge at normal temperature.
≥Trouble has occurred. The number appearing after H depends on the problem. Turn the unit off and on again. Alternatively, turn the unit off, disconnect the power source (AC or battery pack) reconnect the power and turn the unit on again.
If the service numbers fail to clear, note the service number and contact a qualified service person.
Reference
RQT7070
37
