Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the chart do not solve the problem, refer to “Customer Services Directory” on page 18 if you reside in the U.S.A., or refer to “Product information” on page 19 if you reside in Canada. (Reference pages are shown in parentheses.)
The following do not indicate malfunction.
≥Sound from the AC adaptor during recharging.
≥The battery pack warming up when recharging or during use.
≥The surface and area around the unit becoming warm when used for long periods.
Power
No power.
Unit turns off automatically.
Cannot charge or the [CHG] indicator fails to light.
Play time dramatically reduced after recharging.
≥Check connections to the AC adaptor or battery pack. (4)
≥The unit has protection circuitry that is activated if it becomes too hot or too cold. The unit will not work if this occurs. Use the unit between 5 oC (41 oF) and 35 oC (95 oF).
≥The unit turns off after it has been stopped for about 15 minutes (about 5 minutes when the unit is powered by the battery pack) to conserve power. Turn the unit on again.
≥The charging time increases when the temperature is too hot or too cold, and charging may not be possible under some circumstances.
≥Check connections to the AC adaptor or battery pack. (4)
≥The battery pack has reached the end of its service life (It can be recharged about 300 times).
No operation
No response when any buttons pressed.
You have forgotten your ratings password.
No picture or sound.
≥This unit cannot play discs other than the ones listed in these operating instructions. (5)
≥The unit may not be operating properly due to lightning, static electricity or some other external factor. Turn the unit off and then back to ON. Alternatively, turn the unit off, disconnect the power source (AC or battery pack), and then reconnect it.
≥Condensation has formed: Wait 1 to 2 hours for it to evaporate.
≥Please insert the disc correctly. (6)
≥While stopped, press and hold [:] and [;] on the unit and then also press and hold [1 ON] on the unit until “Initialized” disappears from the screen. Turn the unit off and on again. All settings will return to the default values.
≥Check that the disc has something recorded on it.
Specific operation impossible or incorrect
It takes time before play starts.
Menu doesn’t appear. [VCD] (with playback control)
Subtitle position is wrong.
No subtitles
The subtitles overlap closed captions recorded on discs.
In
Play doesn’t start.
≥Play may take time to begin when an MP3 track has still picture data. Even after the track starts, the correct play time will not be displayed; however, this is normal.
≥This is normal on DivX video.
≥Press [∫
≥Adjust the position. (“Subtitle Position” in Display Menu) (12)
≥Display the subtitles. (10)
≥Clear the subtitles. (10)
≥If you have set only the starting point (point A), the end of an item becomes point B when it is reached.
≥This unit may not play WMA and MPEG4 that contains still picture data.
≥If playing DivX VOD content, refer to the homepage where you purchased the DivX VOD content. (Example: www.divx.com/vod)
≥If a disc contains
Picture incorrect
Picture distorted.
Picture stops.
No picture on the LCD.
The LCD is dark.
LCD pixels turn black or radiate different colors.
Picture doesn’t appear on the television (or the size of the picture seems wrong).
RQT9095
≥There may be some video distortion during search, but this is normal.
≥Picture quality may worsen or some frames may be skipped when viewing MPEG4, but this is normal.
≥[DivX] Change “Source Select” in Picture Menu. (11)
≥Picture may stop if the DivX files are greater than 2 GB.
≥Check connections. (4)
≥Select a
≥Select “DAYLIGHT” or adjust the brightness. (7)
≥The LCD is constructed with precision technology so 99.99 % of the pixels are active, but of the remaining of 0.01 %, there are pixels that may be black or emit light constantly. This phenomenon is not a malfunction.
≥Check connections. (14)
≥Check that the television is on.
≥Check that the input mode on the television is correct.
≥Check the settings of “TV Aspect” in “Video” tab. (13)
≥Turn off the zooming feature on your television if you are using Zoom. (12)
≥Ensure that the unit is connected directly to the television, and is not connected through a video cassette recorder. (14)
≥Use the television to change the aspect.
≥Adjust “Just Fit Zoom” in Display Menu. (12)
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