Problem

Causes / Actions

 

No sound is produced

Is “Sound mute” active? (p. 10)

Sound

Is the volume set to the minimum?

 

 

 

Sound level is low or

Sound signal reception may be deteriorated.

 

 

sound is distorted

Set [MPX] (p. 36) in the Sound Menu to [Mono].

 

 

 

 

 

Ensure that [3D Mode Selection] is set to [3D]. (p. 29)

 

 

Some 3D image signals may not be automatically recognised as 3D images.

 

 

Set [3D Mode Selection (Manual)] to match the picture format. (p. 29)

 

Cannot view 3D images

For some people, the 3D images may be difficult to see, or cannot be seen,

3D

 

especially in users who have a different level of eyesight between the left and

 

right eyes. Take the necessary steps (wearing glasses etc.) to correct your

 

 

 

 

eyesight before use.

 

 

 

 

There is something wrong

Check the setting of [Edge Smoother]. (p. 30)

 

with the 3D images

 

 

Set the sound setting of the connected equipment to “2ch L.PCM”.

 

Sound is unusual

Check the [HDMI1 / 2 / 3 / 4 Input] setting in the Sound Menu.

(p. 36)

 

If digital sound connection has a problem, select analogue sound connection.

 

 

HDMI

 

(p. 82)

 

 

 

 

 

 

 

 

Pictures from external

Check the HDMI cable is connected properly.

(p. 73)

 

 

 

 

equipment are unusual

Turn the TV and equipment off, then turn them on again.

 

 

when the equipment is

Check an input signal from the equipment.

(p. 84)

 

 

connected via HDMI

Use equipment compliant with EIA/CEA-861/861D.

 

 

 

 

 

 

 

Check the LAN cable or wireless LAN is connected properly.

(p. 57)

 

 

Check the connections and settings.

(p. 57 - 61)

 

 

 

Check the network equipment and network environment.

 

 

 

The router may not be set to issue IP address automatically. If the network

 

Cannot connect to the

administrator prefers to allocate an IP address, set an IP address manually.

 

network

(p. 59)

 

 

 

Network

 

The router may be using MAC address filtering (security setting).

 

Confirm the MAC Address of this TV (p. 36) and set the router to use it.

 

If the problem persists, consult your Internet Service Provider or

 

telecommunications company.

 

 

 

 

 

 

 

 

Cannot select the file

Is the media server of the connected equipment prepared?

(p. 56)

 

during DLNA operations

Check applicable data format. (p. 78, 79)

 

 

 

 

 

 

 

 

Cannot operate

Check the connections and settings.

(p. 57 - 61)

 

 

VIERA Connect

The server or connected line may be busy now.

 

FAQs

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Panasonic ET5K series, ET5M series No sound is produced, Sound level is low or, Sound is distorted, Cannot view 3D images

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