Before Requesting Help
If you experience any problems with the normal use of your apparatus, you should unplug it from the telephone outlet and connect a known working telephone in its place. If the known working telephone still has problems, then please contact the customer service department of your Network provider.
If it operates correctly, then the problem is likely to be a fault in your apparatus.
In this case, contact your supplier for advice. Your Network provider may charge you if they attend a service call that is not due to apparatus supplied by them.
Turn the power OFF then ON (Handset)/Disconnect then connect the AC adaptor (Base unit).
Problem | Possible cause | Solution |
NO LCD display in handset. | • Handset not turned on. | • Turn on power (p. 11). |
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Handset will not turn on. | • Batteries not inserted. | • Insert the 2 rechargeable |
|
| batteries supplied (p. 6). |
| • Batteries not charged. | • Place handset in base and |
|
| connect AC adaptor to base |
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| and AC outlet (full charge |
|
| period 7 hrs). |
Batteries charge icon not | • Dirty charge contact. |
counting up. | • Base not powered up. |
|
•Clean charge/battery contact and retry charge.
•Connect AC adaptor to base unit and AC outlet.
icon flashes.
•Handset not registered to base.
•Handset out of range of base.
•No power into base unit.
•Register handset to base.
•Move handset closer to base.
•Connect AC adaptor to base unit and AC outlet.
Handset busy tone heard | • Handset out of range of | |
when | is pressed. | base. |
|
| • Another handset in use. |
•Move handset closer to base.
•Wait for the other user to complete call.
No dial tone. | • Telephone line not | • Insert telephone cord to |
| connected. | network. |
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| • Turn power OFF then ON. |
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|
Cannot dial out. | • Call BAR set. | • Turn feature off. |
| • Particular dialled number is | • Remove number from call |
| restricted. | restricted list. |
| • Key lock mode ON. | • Turn key lock OFF. |
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